Donald T Izg

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Verified Reviewer

Payment

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I got the problem fixed pretty fast. I have not been complacent about my problem.

Thanks. I mean, I've been using it for some time now.

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Loss:
$20

Preferred solution: Full refund

User's recommendation: It's not bad at all really. Give it a try.

Carolina O Mwf

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Verified Reviewer

Fraudulent charges

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Original review May 27, 2024

Hello, I have two fraudulent/unauthorized charges on my card; these were not done by me to your company. Can you please look into it and reverse/refund the charges, please?

Compromised card-

4295/6238

- 05/27/24

- $49.99

- $39.99

Thank you.

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Loss:
$90

Preferred solution: Full refund

Brendan D Ltv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing/mistyped email

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Epoch com - Billing/mistyped email

I miss typed my email signing up for bound honeys typed brendantd01@***.con and meant to pit .com and cant get into the account while the charge has been made

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Loss:
$30

Preferred solution: Access to the account

Marco B Pbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot access account to cancel subcsription

Made a new account for a new service using epoch using a different email than my main but now i dont have access to that email and I'd like to change the plan, billing ID B-9L315204GP627035S

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Preferred solution: cancel the service because i have no access to the account

Deanna B Xri

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Verified Reviewer

Fraudulent Charges

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Hello, I have 2 unauthorized charges that showed up on my bank account this morning that I did not make. Upon contacting Epoch customer service via the chat option, they told me I would get refunded within 24 hours and receive an email.

I have not received anything and I need my funds back. Please help.

Card used. Thank you

4295/6290.

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Loss:
$200

Preferred solution: Full refund

Seth M Srj

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Verified Reviewer

Account paused

I'm trying to get back into my account I know what my username and password is but the site keeps telling me I have the wrong username and password.

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User's recommendation: If you fill out the form you will get a much faster response than emailing them.

Jimmer R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent charges

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Hello, I had some fraudulent charges on my bank account made to your company. I right away contacted your support team via the chat and said i would hear back in 24 hours and yet no one has contacted me.

I need to recover my stolen money. Please help.

429544/2938

Thank you

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Loss:
$150

Preferred solution: Full refund

Anonymous
map-marker New Glarus, Wisconsin

PayPal payment

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Someone hacked my computer resulting in a charge to Epoch. They resolved my issue and gave me a refund. A plus for their customer service.

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Samreen A Zmm

Defected order received

Replace the order

A sub standard material not as shown in web pic

No tag of company

Stains on bed throw and pellow covers

Need to talk to the representative

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Preferred solution: Full refund

User's recommendation: Not recommended

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