New Reviewer

Refused refund and kept returned item

ePathChina is a SCAM company do not use. Avoid ePathChina. They are a scam company. Do not believe their terms of trade or their refunds or return policy. They themselves do not adhere to it. I have stopped using their company and have complained to Paypal and western Union about their fraudulent trading. Please be warned. They supply substandard products. I bought a product for a customer in November 2010. The item was faulty and was returned to ePathchina. They promised to send a new replacement. They did not. They promised a refund. They did not. They wanted to deduct 20% for some unfathomable reason. They have stopped replying to my emails. So I have no product but they have my money. I have lost my money. This company has no ethics. I will never use them again. I will give you more details should you wish but avoid at all costs. The positive reviews here must be from ePathchina staff. Do not be fooled by them. Don't risk your money. I am so dissatisfied with their service, especially Connie. Patrick – Director, SpyUltimatum.com
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ID
#227588 Review #227588 is a subjective opinion of poster.
Location
Worcester, England
Loss
$120

About

ePathChina Return Policy
All of the products ePathChina provides are brand new and high quality. ePathChina's' QC test every single product carefully before shipping. Most products from ePathChina are with one year warranty. If The User of company services find The User's product not working or with something else wrong, please feel free to contact ePathChina customer service. As dropshipping is available on ePathChina, for those dropshippers, ePathChina's' customer service and warranty also apply to The User's customers. First of all, The Company need to state that return and refund are unacceptable if there is no quality problem with the item The Customer receive. If refund, ePathChina will only refund The Client the product cost without the freight. If the item becomes broken within 3 months after delivery, and the problem is not artificial, it is allowed to be returned for repairing or replacing.
To read more: http://www.epathchina.com/warranty.php
ePathChina Delivery Policy
To read more: http://www.epathchina.com/shipping.php
ePathChina Privacy Policy
To read more: http://www.epathchina.com/privacy.php
Summary

ePathChina is a Chinese company, known as the largest electronics wholesale distributors. The company launched its internet resource ePathChina in 2007. ePathChina offers products in the following categories home electronics, MP4 and media players, computers, mobile phones, spy and surveillance and security equipments, car(auto) electronics, accessories, etc. The company cooperates with more than 30 Chinese manufacturers on the one hand and eBay sellers, distributors, store owners, retailers, drop shippers and small wholesalers on the other hand. All the products come with a 12 month warranty and are shipped via UPS, DHL or EMS within 3-8 days to any part of the world. The company offers low price range as all the merchandise come directly from the manufacturers. E Path China does not require a minimum order, but ensures discounts based on the amount of products bought as well as to the recurrent customers.

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