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Today I went with my boyfriend that has been a customer and member for over 3 years; I had tried the location at Resler and was ready to go work out today and join at the end but I was rudely kicked out by Cheyenne Hayes (at least that is the name they gave me) saying she was a manager and that they had looked me up and I had been there before (which I had clarified when I went in) and that I needed to leave and could not work out today. When I...
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Ever since moving to El Paso, I have looked through a number of gyms, EP Fitness has been the best out of all of them. Customer service was great, explained in detail all about how to cancel, and annual fees and given the best price to fit my budget. I was surprised that they would tell me the lower prices, as some gyms I've been to, don't say anything until after the fact. I have not had any issues with my billing, but I keep my stuff up to...
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4.4
I liked
  • Motivated staff made me feel welcome
  • Friendliness
  • Customer service
#913152
Years ago ep fitness signed me up for 2 memberships without telling me they took money out of my account twice a month. I visited the gym to get it straightened out and the manger there was awful. He wouldn't look me in the eye and kept telling me he had to talk to corporate to see if they could cancel my second membership. He never helped me at all. I had to go to a different location to get my refund. I paid the cancellation fee just to be...
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Ep Fitness Membership Review

#896313
1.0
They kept charging me even though the location for my membership was closed. Moved out of town and rep told me i had to go in person to cancel. Revoked right to debit account literally theft at this point.
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Ep Fitness Membership Review

#839120
1.0
They jus shove you into contracts and dont even go into details about cancelling fees or anything and then your *** to pay the cancelling fees. they suck and this is the last year ill be with them iam getting out as soon as my contract is over they suck *** and soo do the staff they are of no help.
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Ep Fitness Manager Review

#833627
2.8
Dont like the manager George on resler lying to me about golds gym going out of business. Told me ep fitness was contacted by Golds gym owner asking if they would take over lease.
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Ep Fitness Membership Review

#780207
1.0
EP Fitness is a rip off. I didn't know that you have to pay an annual fee along with your monthly payments. I would not recommend any of my friends and family to them.
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They don't know how to sign up customers. They don't know how to bill. Then they don't want to pay for their mistakes. Beware of Janet, Melissa, Vivian, and Joseph. They are pretend to get things done but all they do is pass the blame! Ep Fitness is quick to charge any account even when they forget to charge! But try to ask for a refund to make things right and forget it. They will find every reason they can to never give your money back! So...
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#878559
Stay away these are coached *** artists I was pretty much haggled out of the gym with a 200$ fine to get out the contract and on top of that there monthly payments WENT UP AND UP they want you in periodic debt.After 4 years they contact me and literally try to scam me over accusations out of the blue on supposed balances and open accounts when I ask for proof and them to fax it over they give me coached run arounds.
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I know that there are no bags allowed on the floors...I attend Resler. However, I strictly use the cardio room. In my bag are my running shoes, medicine ball, ab ball, 2 towels. Yesterday, an employess interrupted me on the treadmill, to inform me gym bags were not allowed on the floor. OK I reply. She then preceeded to interrupt me again, asking if I knew how long before I put my bag away. REALLY? I found this to be not only insulting, but...
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3.6
#861489
Horrible company and management and contracts! I put up witj their service for about 4 years and was charged about $200 in annual fees, member fees, and other fees that were not ever mentioned all in one month charge. Spoke to one specific manager at Montwood location who said she'd email corporate to see what they could do and told me tht corporate had no number to be contacted at and they only go through email. She then stated that she'd call...
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I cancelled my EP Fitness membership on January 19, 2016. I was told I would also be charged February's membership since I cancelled after my automatic withdrawal date of January 15, 2016. I was told EP Fitness has a 30 cancellation policy. EP Fitness, as promised, withdrew my February membership fee. I was screwed by EP Fitness because on February 29, 2016, I was deducted the $29.99 annual membership fee. If my math is correct, this is...
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1.0
I liked
  • Awful
I didn't like
  • Cancellation
#803105
I wanted to change my membership from two people to just one. Well I was told I had to cancel my membership and then pay 75 dlls plus tax to start a new membership to sign up for new quote. I have been a member for over 3 years and was asked to sign up like a new member and pay this *** initial fee. It is a new requirement due to the fact they are under new management. I said no and cancelled my membership.
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E.p fitness is the absolute worst gym ever.Two years ago my friend transfered his account to me.I had to pay 20.00 to get his name off the account to my name.Just two weeks ago after scanning my membership card a woman asked me rudely who i was.I told her my name and she then proceeded to ask who Bradley was I explained to her that was who had transfered me the account she then said that my name was not on there at all and that the account was...
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