enTouch Wireless
enTouch Wireless Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
enTouch Wireless reviews show a 2.0 star rating from 4 customers; consumers are mostly dissatisfied with an 80% unfavorable distribution and reports of high price levels, billing issues, and poor customer service.
Positive Feedback
Some long-term Lifeline users reported prior service continuity and occasional functioning devices; a minority had no recent issues.
Negative Feedback / Risk Areas
- Account cancellations blocking number porting and lost phone numbers.
- Poor response from customer support and unreachable help lines.
- Incorrect account numbers or port PINs and billing discrepancies.
- Missing or low-quality phones, weak signal, and service disconnections.
Key Takeaways for Future Customers
- Check enTouch Wireless customer complaints and port your number before terminating service.
- Confirm account details, PINs, and billing balances to avoid porting problems.
- Expect slow or unreliable customer service; consider alternatives if Lifeline continuity is critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
enTouch Wireless reviews show a 2.0 star rating from 4 customers; consumers are mostly dissatisfied with an 80% unfavorable distribution and reports of high price levels, billing issues, and poor customer service.
Positive Feedback
Some long-term Lifeline users reported prior service continuity and occasional functioning devices; a minority had no recent issues.
Negative Feedback / Risk Areas
- Account cancellations blocking number porting and lost phone numbers.
- Poor response from customer support and unreachable help lines.
- Incorrect account numbers or port PINs and billing discrepancies.
- Missing or low-quality phones, weak signal, and service disconnections.
Key Takeaways for Future Customers
- Check enTouch Wireless customer complaints and port your number before terminating service.
- Confirm account details, PINs, and billing balances to avoid porting problems.
- Expect slow or unreliable customer service; consider alternatives if Lifeline continuity is critical.
Tired of being ignored?
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Verified Reviewer
No reason
Why are my calls going to voicemail? I just used my phone on April 1 before I had my lung surgery. I need my phone to work because I'm home now and my phone is not working.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Canceled account
You all cancelled my account, so now I can't port my phone number to another carrier. I have called you all at least a thousand times, and nothing has worked.
I have a balance on my account for $1.27.
I also have a plan for $35.25 every month. You all gave me the wrong account number and port PIN, yet I can't port out my phone number to another carrier.
- Accent issues
- Communication awful
Preferred solution: I want to Port my phone number to another carrier. I've been dealing with this issue for 2 months.
User's recommendation: Do not create an account with enTouch, you will be sorry. Customer service is awful. They will cancel your account and lose your phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRestore phone service
I'm a senior citizen who has had Lifeline for over 9 years. Why am I cut off now?!!!
It is impossible to get anyone to talk with... it says I'm out of minutes and I usually text only.
Preferred solution: Apology
Right now I'm very dissatisfied with in touch I have called to 611 no one answers I have went online to try to talk to someone I left a message on the help desk no one responded back to me and if this
My overall service with i customer service help number helpline or is it the 611 then for some reason it does not work all I want to do was get in touch with someone so I can get my phone service restored back but if this the service that they're providing then I'm going to have to go to someone else they sent me a thing saying that even if you only pay me you would never be disconnected but however on the 18th of December my line got disconnected and I'm still disconnected
Virginia Beach, Virginia
Life line needs re started and better service and uncorrupt phones
Better phones, stronger signal strength, unlimited data needed, us customer service, need better customer service
User's recommendation: Don't use free life line, junk phones, corrupt phones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSim stollen SS#37278**** Reed, David Allen
I tried to report my Sim card lost or stolen. My name is David Reed Social Security number 37278****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey disconected me before I ever asked. This causes me to not be able to port my phone number to my new phone.
I called customer service at Entouch Wireless and requested help with my phone. He couldn't help me so I requested to speak to his supervisor.
He refused to connect me. I asked many times to speak to his supervisor. He eventually hung up on me. That day (April 17,2024) my service was disconnected.
I did not request to discontinue my service.
It is my belief that the agent was well aware of the hardship that comes with changing your phone number. I also think that the supervisor was complicit.
These *** knew that I wouldn't be able to port my number. They are vindictive SOB's.
The service was equally bad. The customer service agents accent were so bad I just gave up.
While roaming the service was non-existent. These people should not be able to provide service in CA.
User's recommendation: If you decide to change your provider make sure you port your telephone number before you terminate their service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo phone
I received letter today I got the sim but no phone the card said Enclosed is your new entouch wireless device. There is no phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMessed my acp benifis up again
Someone requested to have different provider I did not do this im vary upset and will be contacting my lawyer
Preferred solution: A new phone and a correction on my acp benifets I didn't ask for new provider
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I'm going through this issue right now. enTouch deactivated my account so I can't port-out my phone number to another carrier.
I have FCC and BBB complaints right now as we speak. Customer service is awful.