
Enterprise Fleet Management
Enterprise Fleet Management Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Enterprise Fleet Management has 4.3 star rating based on 2 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Use of transportation when needed.
Cons: Employee, Immature staff and lack of customer support.Recent recommendations regarding this business are as follows: "Choose another location".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Enterprise Fleet Management has 4.3 star rating based on 2 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Use of transportation when needed.
Cons: Employee, Immature staff and lack of customer support.Recent recommendations regarding this business are as follows: "Choose another location".
Review authors value the most Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is low according to consumer reviews.

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Verified ReviewerResolved: Over Charge for one day rental
Company fixed the issue and I have been provided with settlement agreement. The staff agreed with me and will amend the bill in my favor. Also, I will have upgrades in the future as a long time customer.
The rental vehicle was used for one day to fulfill medical appointment. Because of heavy evening traffic, we were ten minutes late returning the vehicle.
The staff was still there. All gathered in the lobby. I couldnt enter the lobby and a rep told me to place the key in the drop box. However, there was another rep outside and he took the key after inspecting the vehicle and said he would take care of everything and he would put the key in the drop box.
I would get a call the next day which I did and told I would be charged an extra day because I returned the vehicle after closing time and my official return would be recorded as the next day.
My final bill shows two days usage not one as I agreed to. The present staff is very immature and needs additional training in customer service.
- Use of transportation when needed
- Immature staff and lack of customer support
Preferred solution: Price reduction
User's recommendation: Choose another location
Wind shield fixed
Trying to see where all i can get my windshield fixed for tomorrow update to put the dash cams in.
Preferred solution: Let the company propose a solution
Poor customer service.
Recently I paid off my car that I leased from Enterprise (Fleet management).
This is my first car in the US, I prepared the all contract from my home country before we came here. APR was more than 10% , monthly pay included special maintenance program charges (which I never made use of any advantages), they required additional car insurance (umbrella coverage, which requires more money).
Now I got loan from a bank, APR is 4.x%. All paid off but the Enterprise again charged me 2wice after the pay off. Reason was additional mileage..
Few months later, Taxation office asked me to provide some proof of documents, so I contacted sales team and the last manager I have contacted for that refinance. Nobody answered for couple of messages.
So next day, I called the customer service. A guy there doesn't even know their company actually sell a car to individuals like me. He asked me couple of times what company am I working with, I said I bought from your company. He then whispered but I could hear 'what kind of is this guy', and just turned to Automatic voice. What a *** rude *** hole.
In general, there are lot of *** holes there. So other good workers are blamed because of those ***
They have to be fired.
- Employee
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