Resolved
Mary L Vwm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Over Charge for one day rental

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives
Updated by user Nov 20, 2024

Company fixed the issue and I have been provided with settlement agreement. The staff agreed with me and will amend the bill in my favor. Also, I will have upgrades in the future as a long time customer.

Original review Nov 16, 2024

The rental vehicle was used for one day to fulfill medical appointment. Because of heavy evening traffic, we were ten minutes late returning the vehicle.

The staff was still there. All gathered in the lobby. I couldnt enter the lobby and a rep told me to place the key in the drop box. However, there was another rep outside and he took the key after inspecting the vehicle and said he would take care of everything and he would put the key in the drop box.

I would get a call the next day which I did and told I would be charged an extra day because I returned the vehicle after closing time and my official return would be recorded as the next day.

My final bill shows two days usage not one as I agreed to. The present staff is very immature and needs additional training in customer service.

View full review
Loss:
$48
Pros:
  • Use of transportation when needed
Cons:
  • Immature staff and lack of customer support

Preferred solution: Price reduction

User's recommendation: Choose another location

Cam W Kyq
map-marker Spring, Texas

Wind shield fixed

Trying to see where all i can get my windshield fixed for tomorrow update to put the dash cams in.

View full review

Preferred solution: Let the company propose a solution

1 comment
Guest

Esbeldy, if we can assist you, please email care@***.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

angry b

Poor customer service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Recently I paid off my car that I leased from Enterprise (Fleet management).

This is my first car in the US, I prepared the all contract from my home country before we came here. APR was more than 10% , monthly pay included special maintenance program charges (which I never made use of any advantages), they required additional car insurance (umbrella coverage, which requires more money).

Now I got loan from a bank, APR is 4.x%. All paid off but the Enterprise again charged me 2wice after the pay off. Reason was additional mileage..

Few months later, Taxation office asked me to provide some proof of documents, so I contacted sales team and the last manager I have contacted for that refinance. Nobody answered for couple of messages.

So next day, I called the customer service. A guy there doesn't even know their company actually sell a car to individuals like me. He asked me couple of times what company am I working with, I said I bought from your company. He then whispered but I could hear 'what kind of is this guy', and just turned to Automatic voice. What a *** rude *** hole.

In general, there are lot of *** holes there. So other good workers are blamed because of those ***

They have to be fired.

View full review
Cons:
  • Employee
Reason of review:
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article