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Honestly Enterprise CarShare is the worst organization, I will never use them again. I was a loyal customer and never had any issues and then one day I get a call telling me there was damage to a car I used and that it was my fault. I explained to them it was not, nothing had occurred, but they proceeded to force me to pay $500 because I hadn't walked around the car before my trip and phoned them to report any damage. So, in addition to paying a...
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Call from Enterprise late afternoon Christmas Eve. Taking my reserved (weeks before) car out of service Christmas Day. Offered a distant car in an unsafe location for a night return. Many empty apologies. This has happened several times this year. Had to cancel and reschedule important appointments, medical and business. One time, previous driver took the key or entry card with them, making driving impossible and me so late I had to cancel....
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EnterpriseCares

EnterpriseCares Hi. We can put you in touch with a member of our upper management team to look into this with you. Please give us some details. Email us at Care@Enterprise.Com. What we need a...

1.0
I didn't like
  • Having my christmas ruined
#758173
The car I rented was filthy: Chewing gum in the globe box, tissue paper all over the car, cola drink stains in the seats, some oily stain in the back seat, a little recipient WITH BODY OIL in the driver's door pocket, and yes... the steering wheel was slippery, and also was the shift stick and the seats. In addition, there were several items in the trunk that I HAD to put inside a bag (with some of the garbage I found in the front seats),...
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2.3
I liked
  • Several locations
  • Easy to rent
I didn't like
  • Expensive
  • Poor value of service
#570916

Short Review for June 30, 2016

#874755
1.0
Worst experience in 30+ years of renting cars. Incompetent, no customer service just bad. Would never rent from them again.
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Hi my name is lakeitha haygood my membership id # is 417816 I don't know who else can help me. I called enterprise car share everyday and the customers rep tells me the same thing, that theres not then they can do that i will have to speak to . Christian,  he's the only person i can speck with. I told the rep that he has bad customer service and i no longer wanted him to handle my account. I got a call stating i owe car share for gas, i asked...
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EnterpriseCares

EnterpriseCares Lakeitha,
Have you contacted a service representative at 1-877-411-6468? I have sent these details to our Membership Services Team and have asked someone from that depart...

Contact Enterprise Carshare

Headquarters Address:
1646 N. Milwaukee
Chicago, IL 60647
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