CB C Wig

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Verified Reviewer

Takes1st place in Most Unprofessional Medical Practice

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Office doesn't pick up calls unless emergency? Callers are relegated to speaking with the out-of-state call center lacking proper training to handle callers and disconnects you after a 15 min. HOLD time, without calling back. The office front desk staff is helpful but limited by "state of no art technology" and cannot send documents email properly because of technical glitches. The outgoing voice message is a (self reviewed and rated) litany of what they think is excellent medical services, when clearly they fail miserably at fundamental patient services. The worst!!!
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Pros:
  • Front desk staff
Cons:
  • Non-existent call center customer service

Preferred solution: Apology

User's recommendation: Go anywhere else for ENT needs but this pl;ace

Yolande N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scarsdale, New York

I tried to contact ent and allergy associate by phone, it was impossible to reach them, after several attrempes when I finally reached them, they hang up .

They would not answer the phone an finally when they did they hang up on me. I needed a form to be filled by my insurance carrier.
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User's recommendation: My problem was solved the next day after I contacted you. They sent me the form not even a day I contacted you..

Yolande N

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Verified Reviewer

After spending 85 minutes to speak to rep finally when she answered she hung up on me

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On June 12, 2020, at 3:20 i had a visit in White Plains N.Y with audiologist repair and visit $225. I need the UB-92 or CMS-claim 1500 claim form filled and signed and emailed to me per my insurance co. Thanks
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Preferred solution: Fill and send a UB-92 or CMS 1500

Antwaine Adb
map-marker New Jersey, United States

Credit Report Damages

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My Wife, Monserrate Sanchez, Went to a Doctor in New Jersey. The office is ENT and Allergies. The name of the doctor is Dr. Andrew Azer, office phone # is 732-679-**** Office Manager is Melissa. Without sending any letter and without communicating to us about any issues with our Medical Plan, they submitted a debt of $92 to their Billing Operation Specialist. Their billing office did not communicated in any way with us either. They submitted the case to their collection company, Call Escalade. They did not communicated with either and decided to damage my wife credit report. What can we do about it? Now we are trying to buy an apartment and her credit is destroyed. What can we do?
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Loss:
$9360
Cons:
  • Are not honest nor they do their work
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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