Enstar - Alaska - Incompetent - Ripping Off Consumers!

We, as most Alaskans, are outraged at the 48% increase in rates being implemented without prior notification by Enstar, Alaska. This is horrendous. Hopefully, this will be rolled back as was the increase Enstar attempted to dump onto consumers when they erroneously estimated gas requirements for JBER (Joint Base Elmendorf/Ft. Richardson). Enstar - not the consumer - is to blame for making yet another MISTAKE by overestimating the amount of natural gas required. Payment for yet another of their mistakes should never be dumped onto consumers who are already over charged for just about everything right now. A few years ago, when we moved to a different home in Anchorage, we started receiving bills for the house across the street. The more we tried to explain that this was not our bill and tried to correct the situation, the worse the matter became. One day, when my husband - who had recently had a stroke - attempted to explain AGAIN to John Sims, an Enstar "executive", Sims said my husband sounded like he was drunk. SIMS! My husband's speech was slurred because of the stroke. I was so angered, I went to the CEO who apologized profusely and corrected the situation. SIMS SHOULD HAVE BEEN FIRED at that time. It appears, he still can't do his job. 48% increase! How many of the consumers out there are getting 48% increased in income? SIMS says this will be only $39 per household. BS! First of all, $39 is a lot of money to our family. Secondly, because we live in such an old house, the bill will more than likely increase $150 in the winter. Will someone out there do something! Protest. Personally, I believe SIMS needs to be fired. Good place to start.
View full review
ID
#508097 Review #508097 is a subjective opinion of poster.
Location
Sterling, Alaska

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article