Rodney M Gid

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Verified Reviewer
| map-marker Monroe, Virginia

Looking for parts

Englands Stove Works - Looking for parts

I'm hoping to get this resolved today as it didn't get done yesterday. I live in Alaska and really need the wood stove up and running.

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Preferred solution: A part

Rodney M Gid

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Verified Reviewer

Looking for parts

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Englands Stove Works - Looking for parts

I have sent the information twice, and when I get a code with a number, it goes to my email. I want it to go to my phone by text. I am still having issues getting the parts.

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Preferred solution: A part for the wood stove

Anonymous
map-marker Anchorage, Alaska

Looking for parts

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Englands Stove Works - Looking for parts

Call me please @ (907)310-****

I am having a lot of problems solving this issue. Help please help me with this issue

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Scott C Ibu

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Verified Reviewer

Smoke in house every time I open the door. can not control fire!

This is a mod. #15ssw01 glass door wood stove.

Have the required chimney height 5 ft. above the peak of roof. every time I open the door I have smoke in the house. clean chimney does not matter.

You can not open door anytime without smoke in the house. Can not control the fire it gets scary how hot it gets. I am trying to sell my house every one that looks at the place says it smells like smoke. without the fire even burning.

I have been using wood heat since 15 yr. old 67 now have had alot of wood stoves. an never had such a bad 1350.00 $ piece of junk. if I could return it I would.DO NOT BUY.

worst stove I have ever had. using dry wood

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Loss:
$3

Preferred solution: I have no choice but to take it out an replace it. an repaint the interior of my house to get rid of smell. This stove should be recalled its dangerous to use.

1 comment
Zenas Vuw

Same thing with me I just installed the same stove today here in Nova Scotia, Canada and soon as I open the door the place fills with smoke. This is just awful a waste of $1500 I’m totally pissed

Guy V Ckz

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Verified Reviewer
| map-marker Norfolk, Virginia

Tech support

Need a professional to speak with to troubleshoot my stove it will not work and I dont want to be buying a new one only five years in

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User's recommendation: Find somewhere with 24/7 tech support

Ed S Phg

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Verified Reviewer
| map-marker Campbell River, British Columbia

Not enough heat.

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Have gone through the startup procedure three times,and the stove does not throw out enough heat.My building is only 16x32 feet and I can heat it better with a candle.

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Preferred solution: Full refund

User's recommendation: DO NOT buy this stove.

mark a Geu

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Verified Reviewer
| map-marker New Braunfels, Texas

4" diameter stove pipe installation

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Need to install my new 12 CSL Grizzly camp stove in my new 8' x 8' sauna

- flue clearance required around gable wood roof

- damper location for 4" flue

- top cap required (need specifics)

inside back and side walls will have metal wall liner from concrete floor to 12" above stove top

- should I have an insulated wrap around inside flue (need specifics)

MJA

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mike l Mgu
map-marker Washington, District Of Columbia

England's Stove Works bogus warranty and NO Repair Service

Do NOT buy any products from England's Stove Works, INC because they do not fix their products when they break and are still under warranty. This company's products are sold by Dixie Builders Products on eBay and on the internet but I think they get most of their sales off eBay.

BEWARE and DO NOT BUY products made from this company because they have NO Warranty, it is "AS IS" and you are on your own if the product breaks or stops working. I bought one of their pellet stoves, hooked it up and it is broken. I called their service people about getting the stove fixed and they said they don't fix the stove that I have to fix the stove at MY cost, or try to fix it myself. The only thing their warranty provides is the parts, not having a repairman come and actually fix the stove!

This is ridiculous for a major appliance, that I HAVE to fix it myself or pay a repairman to come out and fix it for me, something that is only 3 months old and has only been used 2 times for 20 min.!! I would have NEVER bought this pellet stove if I knew that when it broke I would either have to fix it myself or pay to have someone fix it! It is *** and ridiculous to expect people to pay a lot of money to fix a major product that is still supposed to be under warranty and never really ever worked!! This stove is not even 3 months old and is broken and they refuse to get a repairman in to have it fixed!!

Their excuse for not providing a repairman is that they don't want to be responsible if the repair person does something wrong and burns down the house but that is *** logic because they want ME who knows nothing about fixing pellet stoves to work on it and I would be more likely to do it wrong and burn the house down. BEWARE, do not buy anything from England's Stove Works.

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2 comments
Guest

yep

Guest

I am in no way affiliated with them nor do I I own one, but I did research them when I purchased my stove & it clearly states that labor is not covered under warranty. What did you expect if you purchased a stove from the internet or at a big box store?

Did you think the girl that works the registed at home depot was going to come out & fix it??? Why do you think their stove cost so much less than one purchased from a dealer....the labor warranty has been to cut out to reduce cost, you have nobody to blame but yourself if you dont have the mechanical ability to fix it yourself if it breaks.

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