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    • Sagging in this mattress after a few months of use 2
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Englander Furniture and Decor complaint 174354
1 of 3

Bought an Eglander mattress and after 4yrs, it did not only sag,but sinks in. It has contributed to my severe back pain. I am only 5"3 and weighs 145-160lbs. See the attached fotos.

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We bought an Englander mattress in February 2016. It started to sag and two employees came out to inspect it and both agreed that was the case. I received an EMAIL that said that was within the warranty guidelines and nothing could be done. I feel if sagging was to be expected I should have been informed of the fact that is within the warranty guidelines when I bought it. Who buys a mattress that has an 18 year guarantee that is supposed to... Read more

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We bought this Englander the end of 2013, and by last year 2015 maybe the end of 2014 it was sinking in on both sides. I called and they said we had a 10 year waranty on it. Had me call the waranty dept. they send me the forms that have to be filled out. When it arrived I went through the details of the forms I had to stop on the first page. If it has a stain on it that voids the waranty. We also had recieved the mattress cover they showed up... Read more

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Horrible Hasn't even lasted 2 years for normal weight adults! Never buy again

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We bought the englander 5000 lifestyle about a year ago. The selling point was the long warranty and technology that they used. Within 3 months the side encasement was no longer supportive and we started to get lumps through out the top of the bed. Have tried to address this with englander and have yet to recieve a response.Not sure where to go with this other then replace it and move on. If anyone from englander actually cares please feel free... Read more

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We bought an Englander Queen size mattress. We also bought the box frame it came in. We are very impressed. The problem, it is sagging. A man from Englander Claims Adjusting came to look at it. His exact verbiage was "I see what you mean" I thought things for getting a new mattress or at least a description from the warranty in the return letter could make me understand what I am going through is to be expected, I mean everything. It never took... Read more

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Hate this product!! Paid 1500.00 and in less then 1 year, the materials have broken down, i cant sleep, i toss and turn, both my arms go numb, my back hurts, i get head aches alot..even my husband is in pain, his back is completely out of whack, he snores bad (and not from sleep apnea),, he tosses and turns, wakes up with head aches..horrible product especially for the price!! And warranty stipulations void the warranty almost immediately upon... Read more

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Horrible company, doesn't honor warranties. Need to start a class action suit against the.. who is interested in joining me? Read more

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We need to start a class action suit against Englader. They don't honor Thierry warranties. And I have had two different mattresses from them in the past 2 years collapse on the sidewalls. Never buy one of their mattresses. The one I have now is sinking on the side by three inches and they will not replace it. I have fallen out of bed four times because of it. Read more

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To begin, I don't understand how people who have a good mattress "just happen" to find a complaint sure to post approvals... sounds sketchy to me. I purchased an Englander mattress in February 2015. I heard 20 years ago it was an awesome mattress. I don't know what's happened since. I too stayed having issues at the 10 month mark. My husband had back pains & I started having neck & shoulder pains. We called the tech who took pics & measurements... Read more

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