brittany j Ssd

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Horrible

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Engine-transmission Com - Horrible
Updated by user Dec 27, 2023

haven’t heard from them since August 2023

Original review Dec 27, 2023
horrible customer service warranty is fake will claim it was installed improperly when its sent to a businessyou will not get a call back or hear anything when your trying to your warranty to get a refund or replacement horrible customer service horrible product do not buy if you don't want your car to breakdown in the middle of the road.
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Loss:
$2000
Cons:
  • All from product to service

Preferred solution: Full refund

User's recommendation: do not waste your time

Anonymous
map-marker Bentonville, Arkansas

Not paying for a bad engine

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We own a highly rated auto repair shop and bought an engine through this company. The engine had a lower end knock when we installed it and we noted the knock and spoke to a representative from the company.

They said unless if fails no need to contact them. Well a few months later the engine seized up and we had to file a warranty. We even paid extra to ensure that we would be covered if there were any issues. They asked for pictures of the heat tabs so we submitted them.

We hadn't heard from them for a couple of weeks so we contacted them. They said they were sending another engine. We finally installed the other engine and even replaced the thermostat and followed all their guidelines. We have been waiting for the warranty payment for a while and we had to call them again.

They said that they would not be paying for the labor since the heat tabs were melted.

Why would they send us another engine if they were not considering it under warranty? This was a 24hr job that the shop is loosing plus all parts they require to replace for it to be under warranty.

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User's recommendation: Stay away

Anonymous
map-marker The Bronx, New York

Never received the engine i ordered and paid for in advance

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ordered an engine on February 28, 2023 and paid $3500 in advance and never received the engine please contact me for a refund for engine not received Ed DiBacco 304-67-****
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User's recommendation: Do not use this company

Cathy P Mho
map-marker Conroe, Texas

DO NOT USE THIS COMPANY

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We are a dealership, and our customer's aftermarket warranty company would only pay for a used engine. She found engine-transmission.com and we ordered it for her. The 1st engine was bad and we ended up removing the valve cover found someone already installed vct solenoid. someone already try to fix unknown engine problem. Also found combustion gas in cooling system. It took forever to get them to send another engine, and then they screwed us on paying for the labor to install the new engine..."(they) only pay to remove and replace, (they) do not pay to transfer the parts from one engine to the other." The sales people are all sweet and nice until you need help from the warranty guy. He is not so pleasant. Good luck if you don't heed any of the other bad reviews!
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Loss:
$2400
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

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