Bad custormer service

I drove to the Engen garage in Irene requesting them to put R 50 petrol in my car and pump my Tyre the petrol attendant overfilled the petrol to R 200 and something as i refused to pay for the petrol he called a manager who threaten to drain the petrol and he was extremely verbal with me he refused to listen and understand that his stuff overfilled and started shouting at me at the garage ,I will never use an Engen garage again or advise anyone to the stuff was extremely rude pointing fingers in my face accusing me of being a thief and calling me names DISGUSTED
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ID
#968457 Review #968457 is a subjective opinion of poster.
Service
Engen Garage Customer Care
Cons
  • Thee worst
  • Stuff attittude
Reason of review
Other issue
Loss
$200
Preferred solution
Full refund
New Reviewer

Worst customer service ever

the cashier sold me wrong airtime when i went to complain she started accusing me of lying shouting and pointing a finger at me and told me that i would be assited the following day cause ngiyadelela when i asked the manager to intervine he defended his cashier and told me he had to drive far from where i came from to have his time wasted and he also told me i would only be helped the following day i had to leave my R100 worth of airtime behind to be assisted the following day cause the manager known as jamane didnt want to help me he said i should come the following day amakula will help me he was reffering to the indians which i found ****** and disturbing for him to label people racially especially his employers the manager was so arrogant as if he is untouchable and nothing will happen to him in terms of descipline so was his cashier the customers means nothing to them i was disgusted by the service i got in that service station in a sense that i would never set my foot there until they up their customer service manager and cashier must be held accountable for their bad service
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ID
#833659 Review #833659 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Service
Engen Garage Cashier
Cons
  • I still am not helped
  • Thee worst
Reason of review
for a supervisor to tell me i wasted his time
Loss
$100

Employees refusing customer toilet

On the 1st of June 2014, we arrived at Sebokeng Zone14 Engen garage. The driver was putting petrol, and I needed to use the mens toilet. I went into the garage convenience store, asked the two women and a man that where behind the counter for the toilet. They all looked at me and told me to go back outside and find a petrol attendant for the key to the toilet. That irritated me very much. But I did, as I needed to use their toilet. I met A woman/girl attendant on my way out. so because I was annoyed I made this sound(nx) before asking for this key. but I obviously not talking to her. And then I asked for the key. She questioned me about the sound, and I told her that their procedure was annoying, and she refused to give me the key. And the three employees that I had met before just looked on. To avoid a scene, I just left. Illtreated customer
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ID
#492845 Review #492845 is a subjective opinion of poster.
Location
Durban, Kwazulu-Natal

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