I had a bad experience with them. Melissa Mason was the main contact and her partner's name was Verna. At the beginning it started off so well because it sounded like they knew what they were talking about. They were so nice that before I even signed the contract, I gave them a gift of some drinking glasses they admired that were at my house. They did a full check of my house and did a blow test. They didn't go up to my attic area (afraid of heights?) but deemed it necessary to put down more insulation on top of the 12 inches that was already there. They wanted to charge over $5,000 for all the work that needed to be done. I pressed in in spite of some misgivings. When they ripped out the old insulation, they found some staining in the wood. They immediately stopped working and said that if that was active mold, there would need to be an immediate remediation of the problem before they could proceed. They could remediate it themselves for $1,500 but I would need to let them know immediately. I paid them $50 to send the samples for testing. The samples came back as live mold that was a very common mold that is typically found on most surfaces inside and outside the home. When I told them I wanted to hold off on the next step, they became a bit aggressive and threatening. They sent a bill for $940 plus a $311 inspection fee. When I emailed her to question the charges, she immediately suggested I either call remediation or contact her attorney. When I spoke to Melissa on the phone, I could hear her partner telling her to hang up on me. I found out that the cost of arbitration was going to be $1000 so I just decided to pay her to be done with the debacle. Did I mention they left 3 huge contractor bags of garbage on my driveway that they were supposed to get rid of? I would have put more details in about other ways hey failed but think enough was said. Do not pass go, do not collect $200, would not recommend to a friend.
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