Energia XXI
Energia XXI Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Energia XXI has a 1.8 star rating based on 9 customer reviews. 25% of users would likely recommend. Consumers are mostly dissatisfied; Energia XXI reviews highlight poor responsiveness.
Key Takeaways for Future Customers
- Expect low satisfaction and frequent customer complaints about responsiveness.
- Price level reported as high despite some mentions of cheap offers.
- Billing practices are a major concern; allow extra time to resolve invoices.
Negative Feedback / Risk Areas
- No reliable English customer service and long delays in responses.
- Power cut reconnections and account changes often slow or unresolved.
- Website login and invoice access problems causing payment difficulties.
Positive Feedback
A few customers found staff helpful and noted no technical issues with supply when contact was made.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Energia XXI has a 1.8 star rating based on 9 customer reviews. 25% of users would likely recommend. Consumers are mostly dissatisfied; Energia XXI reviews highlight poor responsiveness.
Key Takeaways for Future Customers
- Expect low satisfaction and frequent customer complaints about responsiveness.
- Price level reported as high despite some mentions of cheap offers.
- Billing practices are a major concern; allow extra time to resolve invoices.
Negative Feedback / Risk Areas
- No reliable English customer service and long delays in responses.
- Power cut reconnections and account changes often slow or unresolved.
- Website login and invoice access problems causing payment difficulties.
Positive Feedback
A few customers found staff helpful and noted no technical issues with supply when contact was made.
Turn one complaint into a collective action
Plymouth, Plymouth
Been cut off, paid bill, waiting 24hrs still not reconnected
Paid bill which was outstanding 24 hrs later, no electricity. We are pensioners with no lights, freezers defrosted and no idea of when we will get power!
- Unable to speak to your agents in english
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Bill problem
- - Direct debit Energía XXI; 104********; outstanding 56.53 and 36.66.
- - Bank Sabadell didn't honor payment; stroke prevents travel; wants Revolut pay now.
Dear agent,
My name is Vincent Hannon, and I own an apartment in Nueva Andalucía, Spain. The address is Ur Aldea Blanca, 24001, 29660 Nueva Andalucía, Málaga. I have a direct debit set up with Energía XXI for decades. However, recently my bank (Banco Sabadell, Centro Plaza, Nueva Andalucía, Marbella) has not honored the payment to you, despite sufficient funds in my account. I have had a debilitating stroke (accidente cerebrovascular) and cannot travel to Spain to complete the necessary paperwork they insist on allowing the bank to keep my account open. My contrato number with Energía XXI is 104********. Currently, there are outstanding amounts of 56.53 and 36.66. There will also be an amount for this month. I would like to pay this as soon as possible via Revolut and for the next few months until my wife can travel down and set up another account to try to resolve this matter going forward. I hope you can help me with this frustrating situation I am landed in. I do realize there are legalities that need to be fulfilled by the bank, but having had a stroke I am quite disabled, and life is much more difficult for me. I hope to hear from you soon.
Best wishes,
Vincent Hannon.
- I have never had a problem with energia xxi
Preferred solution: settle my outstanding bill as bank not honoring my direct debit, despite sufficient monies in my account
User's recommendation: So far so good - I will top class rating if energia XXI contact me soon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHopeless trying to get a confirmed reply
- - Customer asks ENERGIA to confirm future payments will go to Bank of Ireland instead of Sabadell and to cancel the Sabadell account immediately.
I need ENERGIA to reply to me that they have understood my request to change my bank from SABADELL to my BANK OF IRELAND for all future payments and they still have not replied to me as understood by them !!!
This is a disgrace as I am about to close my SABADELL account and they will not receive any future payments for my electricity in Spain .
Can you do something about this please and confirm it is ok to cancel my SABADELL account . URGENT
Reply to frmkelly@***.com
or tel UK 0044 13** **0 759 or mobile 0044 77* *** 5942
Preferred solution: confirmation of request
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHOW DO I CONTACT ENERGIA DIRECT ????????
- - User asks how to contact ENERGIA direct and for their email address.
- - They warn SABADELL could close and electricity be cut if not resolved.
You keep saying I must contact ENERGIA direct with my advisory to change my bank account to service their energy bills ... HOW DO I DO THAT ?
WHAT IS THEIR EMAIL ADDRESS ?
Every time I try to get this matter sorted you keep saying that
" I must contact ENERGIA direct " How do I do this
GIVE ME AN EMAIL ADDRESS PLEASE .
This goes on and on and keeps going around in circles ...
If this is not sorted soon by the end of the year my SABADELL account will be closed and they will not get their regular money for my electricity --- HELP and they will turn off my electricity --HELP !
Can SOMEBODY please wake up and tell me how to contact this electricity company so I can get this problem sorted and just stop quoting privacy laws at me --- this problem needs to be sorted SOONEST !!
Frank Kelly
Preferred solution: My change of bank notice to be identified and acknowledged by ENERGIA please soonest They must email me frmkelly@***.com URGENT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zaragoza, Saragossa
No response in English. Could not understand the robot voice in spanish
- - Power outage from 17:00 to 21:30.
- - No help was available; neighbours informed us of repairs.
- - Cannot access the site online; login had no response.
the electricity disappeared at 17 and returned at 21.30. No help was available, but the Spanish neighbours informed us about possible repairs.
We could not enter the site on internet. We havetried to log in, but get no response from the system when asking for username and password.
Drammen, Buskerud
Strømutkobling
Strømbrudd, men ikke mulig å kontakte Energia denne søndagen. Vil gjerne vite hvor lenge strømutkoblingen varer.
Preferred solution: Opplysning om strømbruddet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockholm, Stockholm
Copy of my last invoice
Hola
I need a copy of the last invoice for Energia XXI factura de electricidad S25CON03395**** contrato 120********. Balcon Heights no 1 Torrox Costa.
Muco gracias
Anne-Sofia Hedin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oslo, Oslo County
No electricity
I called for answer in English. Did only hear a Spanish auto answering machine.
We lost our electric power today at five when it started raining. We stille have no electricity.
User's recommendation: Terrible service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible to find anyone
- - Hard to reach with no online chat and unanswered phone calls.
- - Email replies are delayed; identity requests come before verification.
We wanted to open a new account with this company. However, it's just impossible to reach anybody.
They do not have online customer service. There is no one to answer my phone call. I then emailed them and only received a reply 3 days later asking me for my identity. I gave them my identity number, and after another 2 days, they asked me to verify my identity.
This is a joke! It has made me really think if I want to open an account with them.
Imagine, if we have any problems with their service in the future, who can we expect to help us resolve any issue? For this reason, we are out!
- Cheap
- No customer service
Preferred solution: none
User's recommendation: Do not open account with Energia XXI
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo upgrade my potentia on my account
- - No answer when requesting English support; would take English service if offered.
- - 24/7 service claimed; siesta time makes it unreliable.
Tried ringing got no answer when I chose to be spoken to in English. I know its a Spanish company but if they offer the service I will take it.
All I want to do is raise the potentia on my account. Also says 24/7 service but if you ring during siesta time it appears that 24/7 doesnt mean what it says
User's recommendation: Learn to be fluent in Spanish otherwise nothing gets done
Friendly and helpful
The representative was very understanding and guided me through the solution step by step.
Thank you!
Harlesden, England
To change the could not get to speak with anyone regarding changing the contract to my nsmebcontract into my name please
- - Repeatedly tried to speak to someone about changing the name on the contract.
- - Calls were cut off several times.
Tried several times to speak to someone regarding changing the name on the contract to be cut off the call several times
Tried several times to speak to someone regarding changing the name on the contract to be cut off the call several times
Tried several times to speak to someone regarding changing the name on the contract to be cut off the call several times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers
- - Customer billed for neighbors' electricity (400-600 EUR/month).
- - Customer alleges bank account drainage and threats of debt that are not theirs.
Sue them.
This company has been charging me electricity bills for my neighbours flat, most of which are 400-600E per month. I have been calling, visiting their offices, writing online complaints for the last 3 YEARS and they refuse to do anything about it.
They drained my bank account and are now threatening me with a huge debt THAT IS NOT MINE. The only conclusion I have come to is that this company is a corrupt mafia scam and needs to be shut down immediately.
DO NOT DO BUSINESS UNDER ANY CIRCUMSTANCES WITH THIS COMPANY. Please be warned.
- Absolutely everything
Preferred solution: Full refund
User's recommendation: RUN AWAY FROM THIS COMPANY OR SUE THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo English speaker at all but contact indicates there is
I got absolutely nowhere and am trying to register as a customer.
The online form says there is an error and the contact number failed to address the issue.
Dublin, Leinster
Payment stopped by bank
- - Bank account was blocked, so the 51.69 direct debit wasn't processed.
- - Wants a phone call to pay 51.69 by card or to retry the debit.
My bank account was blocked temporarily. So my last direct debit was not processed 51.69. I do not receive bills in the post ever so I do not have a QR code to pay in the post office (Correas)
My address is:
JOHN C LYONS
UR CONJUNTO FINCA MI CAPRICHO 13BJO 1B
29649 SITIO CALAHONDA
MÁLAGA.
Can you contact me by phone so I can pay the bill 51.69 with my bank card.
Or can you try and debit my bank account again for 51.69 as it is no longer blocked.
Please advise with thanks
John Lyons
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 contracts to pay
- - I've been calling for two days; the number is out of order.
- - I've requested a password reset for two days and got no email.
I have been ringing for two days and your English number is out of order! I have also been requesting a new password to log into your website for two days and I'm still waiting for you to email me!
As I am a non-resident and live in England, this is how I usually pay my bills, with a card over the phone. This has always been a very satisfactory service.
Therefore, I need this service. Many thanks.
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