EnerBank USA
EnerBank USA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EnerBank USA has 3.0 star rating based on 4 customer reviews. Consumers are mostly neutral. Rating distribution shows 50% unfavorable, 50% positive. Recent recommendations mention weekend communication, "Not to use", and concerns about solar assumption timing.
Positive Feedback
EnerBank USA reviews praise professional, helpful representatives for payoff help and account setup, with clear assistance on some transactions.
Negative Feedback / Risk Areas
- Frequent customer complaints about no weekend phone access and limited live support.
- Auto pay setup reporting issues led to alleged past due entries on credit reports.
- Delays in loan assumption for solar causing missed home sale timelines.
Key Takeaways for Future Customers
- Confirm auto-pay and billing details in writing and monitor credit reporting.
- Plan for limited weekend customer service and allow extra time for solar assumption processes.
- Keep detailed documentation when coordinating closings or transfers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EnerBank USA has 3.0 star rating based on 4 customer reviews. Consumers are mostly neutral. Rating distribution shows 50% unfavorable, 50% positive. Recent recommendations mention weekend communication, "Not to use", and concerns about solar assumption timing.
Positive Feedback
EnerBank USA reviews praise professional, helpful representatives for payoff help and account setup, with clear assistance on some transactions.
Negative Feedback / Risk Areas
- Frequent customer complaints about no weekend phone access and limited live support.
- Auto pay setup reporting issues led to alleged past due entries on credit reports.
- Delays in loan assumption for solar causing missed home sale timelines.
Key Takeaways for Future Customers
- Confirm auto-pay and billing details in writing and monitor credit reporting.
- Plan for limited weekend customer service and allow extra time for solar assumption processes.
- Keep detailed documentation when coordinating closings or transfers.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
To discuss my account
Knowledgeable to help me with my issue
Asked the representative to remove me from auto pay. Give me info. On how to pay online with account set up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPay bills
Couldn't get someone on the phone.on weekend. B
I was trying to pay my bill for the air conditioner unit
User's recommendation: Weekend communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLoan reporting as past due and was setup on auto payments
- - Payment was reported late to the credit bureau despite auto pay.
- - Contact with EnerBank was via recordings with no live agent option.
Reported to credit bureau payment was late and payment is set up for auto pay. Then when trying to get ahold of a live person at EnerBank got sent to multiple recordings with no ability or option to speak with a representative
User's recommendation: Not to use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayoff amount for loan
- - Very professional service; the staff member was helpful.
- - I enjoyed talking with her; I hope we can do future business after loan conditions are met.
Very professional service the young lady I did business with was very helpful I enjoyed talking with her two thumbs up Hope when then conditions of this loan is complete we can do business in the future have a good day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo ability to sell your home in a timely manner
- - Solar loan processing caused a missed sale date and rate lock.
- - Enerbank delays and limited escalations hinder buyers and sellers.
We have a home in escrow due to close yesterday, and the solar company has all the new buyer's documents for over 10 days, and we missed our sale date because they refuse to help meet the sale timeline. Now the buyer's rate lock is missed, costing him thousands of dollars, and the seller cannot close on their new home on time.
Every single time we call for help to escalate and approve this, they are limited in reply and offer no help! It took less time for the lender to approve the buyer on a $450k loan than Enerbank takes to approve a $33k loan!
Do not do solar with them. They just say it takes them 30-60 days to do an assumption, and that is ridiculous when trying to sell a home!
User's recommendation: Not a recommended process for solar assumption
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