Encore Boston Harbor Reviews
Encore Boston Harbor Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Encore Boston Harbor reviews show mixed sentiment: beautiful property and nice rooms but repeated customer complaints about poor service, dirty bathrooms, sticky slot machines, valet and parking issues, long waits and a discrimination allegation; some guests recommend visit another place or avoid when you can.
Key Takeaways for Future Customers
- Expect upscale rooms but check recent service reviews before booking.
- Allow extra time for check-in and valet; parking attendants receive mixed feedback.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and slow responses.
- Reports of unclean bathrooms and sticky slot machine areas.
- Allegations of discriminatory treatment and long lobby waits.
Positive Feedback
Guests praise the property aesthetic and two employees, Exer Garcia and Norman Brzycki, for exceptional help finding a lost phone.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Encore Boston Harbor reviews show mixed sentiment: beautiful property and nice rooms but repeated customer complaints about poor service, dirty bathrooms, sticky slot machines, valet and parking issues, long waits and a discrimination allegation; some guests recommend visit another place or avoid when you can.
Key Takeaways for Future Customers
- Expect upscale rooms but check recent service reviews before booking.
- Allow extra time for check-in and valet; parking attendants receive mixed feedback.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and slow responses.
- Reports of unclean bathrooms and sticky slot machine areas.
- Allegations of discriminatory treatment and long lobby waits.
Positive Feedback
Guests praise the property aesthetic and two employees, Exer Garcia and Norman Brzycki, for exceptional help finding a lost phone.
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Verified Reviewer |
Everett, Massachusetts
Complaint
- - Bathrooms dirty and need more monitoring.
- - Slot machines and area are sticky.
- - Cleaners walk by and Encore should stay clean.
Dirty bathrooms. Not like when
First opened.
I
Realize many people in and out but needs to be monitored by managers more often. Also slot machines have glasses and cups and so sticky on the buttons and area. I have seen cleaners just walk by and not acknowledge it.
Please keep Encore Beautiful! Too many casinos dirty and run down
- Beautiful place for having fun
Preferred solution: Clean
Everett, Massachusetts
Complaint
terrible service feel discriminated against. Was treated the worse made to wait in a lobby for 3 hours with no seating for a early check in while watching many others have the same request granted.
- Nice rooms
- Poor service
Preferred solution: Price reduction
User's recommendation: visit another place
Peabody, Massachusetts
Kudos
- - Exer Garcia and NormanBrzycki helped locate a lost phone on Tuesday April 25.
- - Please share my thanks with Exer Garcia and NormanBrzycki.
Kudos to two employees who went above and beyond assisting me to find a lost phone. Exer Garcia and NormanBrzycki showed professionalism and respect and I would like you to share my thanks and appreciation with them. The event occurred Tuesday April 25, as I was a guest overnight.
Peabody, Massachusetts
Just give opinion on parking services attendant
- - Daytime valet in black uniform is not pleasant and shows little motivation.
- - Some attendants look neat; others dress poorly and ignore luggage.
Valet parking attendant,the guys who greeted and give out ticket to customers in the day time in black uniform is not pleasant no work ethic ,not happy,dont talk much in English seem like no motivation with the job . Some parking attendant looks nice and neat,some dont look so good, shirt outside the pants and dont even help guests with luggage or stuff into the car. No say anything just take money and run.
Marlborough, Massachusetts
Inexcusable treatment of a patron
- - Dropped 5 $1 chips on the floor; a patron objected and swore.
- - Security escorted me to the 1st-floor cage and I read the banned-from-casino notice.
January 30th, 2021
I had 5X $1 chips which I dropped/threw onto the floor as a "good luck" gesture. We know how all of our endorphins flow when we "find" something unexpectedly worth of "value".
However, another patron saw them and said that "I don't want them and I don't want them on the floor"??? I just simply told him that he can just leave them be. He started swearing profanity at me which I simply just told him "you can just leave if you want". A security guard was right next to him and had no doubt heard of his profanity and there are other dealers and patrons that I normally gamble with that did hear of the profanity and none coming from me.
However, I was escorted to the 1st floor cage by security guards to my parking and read my "banned from the casino speech".
I always had high admiration for Steve Wynn with his ethics in the casino business.
He was paying employees without having to apply for unemployment with the shutdown of the casino during the current COVID-19 pandemic. It's unfortunate with regards to his allegation of sexual improprieties which led to his removal from a company that he has built-up over the last few decades.
Sincerely,
casino patron
User's recommendation: Avoid when you can
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