Encompass Parts Reviews
Encompass Parts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Encompass Parts reviews show a 1.9 star rating from 2 customers with mostly negative sentiment; reviewers advise staying away and report dissatisfaction with orders, exchanges, and refunds.
Key Takeaways for Future Customers
- Expect potential delays and unclear stock status; verify availability before ordering.
- Be prepared for disputed cancellations and RMA disputes when seeking refunds.
- Monitor billing and shipping charges closely and document communications with customer service.
Negative Feedback / Risk Areas
- Customer complaints about misleading in-stock claims and order fulfillment.
- Reports of wrong parts shipped repeatedly and poor exchange, refund, and cancellation policy handling.
- Accusations of evasive customer service and billing/refund disputes.
Positive Feedback
Reviewers value turnaround time and diversity of products when service works; price level reported as medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Encompass Parts reviews show a 1.9 star rating from 2 customers with mostly negative sentiment; reviewers advise staying away and report dissatisfaction with orders, exchanges, and refunds.
Key Takeaways for Future Customers
- Expect potential delays and unclear stock status; verify availability before ordering.
- Be prepared for disputed cancellations and RMA disputes when seeking refunds.
- Monitor billing and shipping charges closely and document communications with customer service.
Negative Feedback / Risk Areas
- Customer complaints about misleading in-stock claims and order fulfillment.
- Reports of wrong parts shipped repeatedly and poor exchange, refund, and cancellation policy handling.
- Accusations of evasive customer service and billing/refund disputes.
Positive Feedback
Reviewers value turnaround time and diversity of products when service works; price level reported as medium.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unethical selling practice
- - Bought Bosch dryer parts from boschparts.com, not official.
- - Parts shown as in stock and fast shipping were unavailable and no updates were provided.
I bought parts for my Bosch dryer from boschparts.com. It turns out encompass parts was behind this website.
Anyway, they dont have the parts in stock, but still stated on their website as in stock and fast shipping. 1 week came and go and there was no information where is my parts. I tried to cancel my order. Thats when the fun began.
1st it was that your parts coming in today so we can ship it today. Then it was I provided wrong order number, wrong phone number, no person with my name has ordered anything. Then they said they need to transfer me to Bosch, knowing that boschparts is not part of Bosch and of course trying to get away from my cancelling the order. Look, you have the parts, ship it.
You dont have the parts, then tell people you dont and they have to wait. If people cannot wait, then dont let them order it. Dont lie to people.
In my opinion, the practice is pretty unethical. For your protection, stay away from this company if you can
- There is no parts
Preferred solution: Full refund
User's recommendation: Stay away from this company
Atlanta, Georgia
Not correct part
- - Ordered a dryer part three times; received the wrong part and the description didn't match.
- - Return shipping cost exceeded the purchase price.
Ordered part for dryer three times. Received wrong part all three times.
Discription of part was not the part that was received. Had to ship two back and keep one because it cost more to ship it back then what I paid for it.
User's recommendation: Would not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey lied
- - Part ordered late March 2023; it arrived.
- - Returned via RMA; email says damaged and no refund; $179 including shipping requested.
I ordered a part from this organization late March 2023. It came as expected.
I hired an electrician for my stove that said I didnt need the radiant heater for my samsung stove. Electrician ordered the part for the back of the stove and it was fixed. I called the organizations RMA number to get a retrieval code for sending back part. Sent the part back last Tuesday.
I get an email citing the part is damage and they cannot issue a refund for a part that wasn't used?!? They never provided any proof it was damage with a photo or video. They are scammers and I want to make sure Americans do not use their services as they do not operate with integrity or honest policy. The part they sent wasnt even compatible to my radiant heater wven though I know all the service parts numbers from my stove.
I feel cheated and I dont deserve to have my hard earned money stolen from crooks. I want my 179 dollar back-yes, that included the shipping cost bc i paid for it twice even though they dont reimburse for that but just for being jerks i want the full refund!!
Preferred solution: Full refund
User's recommendation: Say *** no to them
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