Encinitas Library
Encinitas Library Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review; consumers are mostly dissatisfied and report ongoing problems.
Positive Feedback
Computer stations and public access are available for patrons who need to use library computers for work or legal briefs.
Negative Feedback / Risk Areas
- Repeated staff harassment toward a patron with a service dog reported in multiple Encinitas Library reviews, including privacy concerns over medical paperwork.
- Persistent presence of unhoused patrons, alleged sleeping and hygiene issues, and reports of an unresponsive security or customer service response.
Key Takeaways for Future Customers
- Expect potential staff questioning about service animals; carry documentation and be prepared to escalate to San Diego Public Library administration if needed.
- Review customer complaints and local branch reviews before visiting if safety, cleanliness, or consistent customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review; consumers are mostly dissatisfied and report ongoing problems.
Positive Feedback
Computer stations and public access are available for patrons who need to use library computers for work or legal briefs.
Negative Feedback / Risk Areas
- Repeated staff harassment toward a patron with a service dog reported in multiple Encinitas Library reviews, including privacy concerns over medical paperwork.
- Persistent presence of unhoused patrons, alleged sleeping and hygiene issues, and reports of an unresponsive security or customer service response.
Key Takeaways for Future Customers
- Expect potential staff questioning about service animals; carry documentation and be prepared to escalate to San Diego Public Library administration if needed.
- Review customer complaints and local branch reviews before visiting if safety, cleanliness, or consistent customer service are priorities.
Media from reviews
Turn one complaint into a collective action
If you are disabled and have a service dog....WATCH OUT!
- - Daily library visits to write legal briefs; staff harass me about my white toy poodle on my desk in a clean carrier, insisting she stay on floor.
I have to go to the library a lot lately to use their computers to write legal briefs. Every single day the staff harass me.
My service dog is little, a white toy poodle and she sleeps on the desk by the computer in a small carrier that is clean. She never touches the desk. Every single day the unhappy staff members approach me and ask very loudly, what duties does your service dog provide? Why do you have a service dog?
You have to have your dog on the floor, she cannot be on your desk. I even gave one mean-spirited woman a letter from my doctor and she lamented loudly, "doesn't say anything about a dog here," how insensitive. Then she took my letter and didn't return it to show everyone I guess my entire medical history. I can see asking once or twice, but the same people hassling me everyday gets old.
They don't whisper either, they keep walking by causing a scene. It's a shame that others feel the need to project their self-loathing on the disabled and unfortunate that are minding their own business.
Encinitas Public Library is a Homeless Shelter
- - Homeless people camp in the library and sleep there.
- - People dress in stalls and wash laundry in the sink, and staff did nothing.
I have addressed several times the homeless people who come into the library and camp out all day from open to close. Sleeping in the library, dressing in the bathroom stalls or doing laundry in the restroom sink that is not allowed and they will do nothing about it.
People bring in their dogs and they won't ask them if it is a service dog because; they say they are not legally allow to asked so you get a dog that grows at you when you walk by the owner looking for a book or a video. Service dogs are required to wear a vest saying they are a service dog. I had gone to one security office to report people sleeping after I reported to the librarian and he did nothing about it. He asked one man he knew by name if he was a wake and he got no repose because he was sleeping (See Photo).
When I got no support from the staff, I took my complaint to the administrative office of the San Diego Public Library and they did nothing about it.
In stead of cleaning the place up, they hate the truth that the public library has become a homeless and animal shelter and disrespect my 1st amendment rights having my review and photo removed off google.
- Rude and unresponsive staff
You should learn more about why homeless people stay in libraries. Its the only place where they can sit inside like they would if they had a home!
Their shelter kicks them out from 7am to 5pm. Thank goodness libraries by law understand their role as mediator in the community. If our country wasnt in such debt these people once worked as waitresses and repair people.
Where would you go if you were homeless? That dog is a service animal to help guard the owner after dark.
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Dogs aren't allowed inside. Only actual service animals are. It sounds to me like they're being relatively understanding.
Good they are finally doing something.