We also bought in Feb of 2013.
We bought a membership at El Faro, Playa. The good thing is that we only gave them $1000.00 and made a deal with them that if and when they sell our other Resort membership (a totally different Resort, not theirs) which they promised they would do, we will then give them the balance of the membership. Well, nothing was done and after many phone calls (out of service, not available, yada yada yada, still nothing is progessing. They did however email us several times in the months to follow (after we purchased in 2013) that they required the balance due or they would put it in the hands of a collection agency and we email also several times to remind them that the deal was to sell our other property and then and only then we will pay the balance, they said they were working on it and in the meantime can we have our money. Well we did not give them any more money and have decided that we only lost 1000 and we will not proceed or try to call or email or anything. We do advise to anyone who is approached by Encanto, DO NOT buy. thanks for listening!!!
Reason of review
Poor customer service
Scammed by Private Residence Club
I bought, so I thought, 3bd, 3ba, no blackouts for 4 weeks. The company Encanto PRC located at EL Faro in Playa Del Carman, also known as Selective Escapes is nothing but a *** shell game of a company(s). After purchasing I noticed something missing, maybe a few things. When you rescind your “membership” you have to do it in writing within 5 business days (does that include weekends? Noone knows). I called but, could not get an address, was assured that the process to rescind was started and they have 15 days to refund that was about 45 days ago. All the paper work has no address. Phone numbers are bogus too. Finally got the number by calling front desk at EL Faro, so I;m calling international and get nothing but empty promises. Told person needed to talk to is busy, or they are out, whatever can never get through to anyone. Have done my research and can not find anything negative about these companies. Probably because they all run this shell game. Encanto got me there and sold me. Selective Escapes took my money. And Encanto PRC, Private Residence Club, the PRC is a different company as well. So, I emailed about 12 people, nothing, even the CEO of Encanto. Then there is an Encantogroup.com owned by Garcia Porras and Luis Ernesto, who own many other companies. Anyone else having this problem can go to Profeco which is Mexico's Federal Attorney's Office of Consumer (PROFECO) web site. They protect the rights of the consumer, to foment the intelligent consumption and to try the equity and juridical safety in the relations between suppliers and consumers. Here are some links: http://www.profeco.gob.mx/english.htm http://photos.state.gov/libraries/hermosillo/231 http://www.linkedin.com/vsearch/p?orig=SEO_SN&am /> http://www.whoismind.com/whois/encantogroup.com. /> http://www.linkedin.com/company/selective-escape /> https://www.facebook.com/selectiveescapes
Playa Del Carmen, Quintana Roo
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