EMU Australia Reviews
EMU Australia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 3 reviews; overall sentiment is negative with frequent reports of unresponsive customer service and order issues.
Key Takeaways for Future Customers
- EMU Australia reviews show quality boots but high price and difficult returns.
- Expect slow or no replies from customer service; Instagram DM may be quickest channel.
- Many customers request a refund due to missing or rejected orders.
Negative Feedback / Risk Areas
- Repeated EMU Australia customer complaints about no response to emails and no phone support.
- Refunds often delayed or not received after orders are rejected.
- Orders charged but not delivered or tracked, and return windows risk expiring.
Positive Feedback
Customers praise the boot quality and quick Instagram direct message replies, and some say they love the boots when delivery and fit are correct.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 3 reviews; overall sentiment is negative with frequent reports of unresponsive customer service and order issues.
Key Takeaways for Future Customers
- EMU Australia reviews show quality boots but high price and difficult returns.
- Expect slow or no replies from customer service; Instagram DM may be quickest channel.
- Many customers request a refund due to missing or rejected orders.
Negative Feedback / Risk Areas
- Repeated EMU Australia customer complaints about no response to emails and no phone support.
- Refunds often delayed or not received after orders are rejected.
- Orders charged but not delivered or tracked, and return windows risk expiring.
Positive Feedback
Customers praise the boot quality and quick Instagram direct message replies, and some say they love the boots when delivery and fit are correct.
Media from reviews
Thunder Bay, Ontario
No one will respond to me via email
- - Slim-fit boots ordered from emuaustralia.com; cancellation not possible.
- - Return by email; no phone contact; after two weeks it remains unresolved.
Your refund policy says you have 30 days. I’m on date 12 for not receiving my reply.
Email about my return that I have continued to keep sending. I’m starting to feel like this set up is a total rip off because by the time I hear from someone or if I ever hear from someone it will be over 30 days at this rate.
I realized that I had purchased the slim fit by accident. There was no way I could cancel the order and doing some investigating on my part on their website since there was no phone number to call I understood once I receive the boots. I could just return them, but they processed my order so quickly because theyre so efficient that I could not cancel the order so I received the boots and I have been trying endlessly to return them the return process states that you have to send them an email with your order number and all that sort of thing and then they will get back to you about the return process. Its been almost 2 weeks now of continual emails me trying to sleuth on the Internet to find a contact phone number leaving messages.
The number I found is out of service.
Its just a crazy so now Im stuck with $120 pair of boots that are so tight on my feet and no one will help me from emu Australia way to go. Im a pissed consumer.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Do not order from emu Australia’s website you will get screwed if you want to return exchange any sort of thing like that no one will ever get back to you and you’ll be stuck with a pair of boots you cannot wear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Return Request
- - Tried to reach customer service for a return over weeks.
- - Used email, online form, and Instagram DMs; Instagram replied promptly but no resolution.
Don’t buy from this company.
It’s been almost a month since I’m waiting for the response, and no answer. I’ve never experienced anything like this in a company I buy products from.
Extremely disappointed. They have my money and I have a product that is no used to me, that I’ve been trying to return since the beginning of January.
Made several attempts in the course of a few weeks to reach out to customer service so they can process my return. Ive emailed a couple of times, wrote on their online request form, contacted their Instagram direct message a couple of times, without any positive results.
Their Instagram direct message response was prompt both times I contacted them. They were polite and attempted to get in touch with customer service on my behalf, but also did not succeed.
My fear is the return timeline will run out, making the return not possible according to their policy. Dont know what to do.
- Instagram direct message as quick response time
- Customer service does not respond
Preferred solution: Full refund
User's recommendation: Don’t buy from this company unless you are 100% sure the product fits and that you’d be happy with it. This return process has been the hardest process. I’ve experienced in a very long time.
Fredericksburg, Virginia
Terrible Customer Services
I never received my product, and they have already collected my payment. Very disappointing and an EMU company. I will never purchase from your company again.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder missing
Ordered item and there's no 800 number to contact for customer service. I continue to get a bot. It's frustrating and I'm beyond mad about their policies.
- Not sending order
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t purchase items
Altamonte Springs, Florida
Links to justanswercwho deny any affiliation
Your site links to just answer who take $46 payment then say they have no affiliation with you and anyone can link you their website
User's recommendation: This site is another scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order charged but never delivered
- - One boot arrived wrong size; I paid for a return label and heard nothing.
- - Second order placed Dec 2; paid full price and no update.
Company fixed the issue and I have been provided with apology.
I have two orders for two separate boots one of the boots came in wrong size so I paid for label to send them back so I can get the correct size and I have never heard back from them the second order I bought on December 2nd I paid full price and I still have not heard anything about where the boots are when I call kanner Corporation I keep getting the runaround
- Love their boots
- No real customer service
Preferred solution: Full refund
User's recommendation: Never buy from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Altamonte Springs, Florida
Took money,confirmed order did not deliver
- - Ordered Nov 27 for $119; charge confirmed.
- - Tracking dates changed; delivery Dec 20.
- - Dec 22: order rejected over email security (77); reorder.
I ordered boots on Nov 27 for $119. EMU charged my card and sent order confirmation.
I tracked my order and the date kept changing to later but latest delivery date was listed by Dec 20.
I contacted EMU by email just to confirm delivery status on Dec 17. They responded late on Dec 22 that the order was rejected because my email was a security risk due to having the same number listed twice in the email address (77). They told me to reorder with an email that did not have consecutive same number.
Now almost a month later, the boot is $41 dollars higher plus its sold out in my daughters size. Plus they havent refunded me for the order they are rejecting.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Rapids, Michigan
Exchange
Nothing has occurred because I haven't heard from anyone regarding my request.
I am hoping to receive a call, text or email, so that I can return and receive my new boots .
- Are great quality shoes
Preferred solution: A call, email and or text regarding my request to return and exchange my boots for new ones. Thank you
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