Anikka Kgw

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Verified Reviewer
| map-marker Decatur, Illinois

Don't Listen to you!!!

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I was laid off in January and my former employer switched to them they are the worst. They don't listen, don't care, speak in broken English and do not send you the forms you need.

I have been calling for months been told over and over no Problem well almost 9 months later you still lie and are a problem. Poor, Horrible, service and I need my pension $$$ and I was Laid off they keep acting like I work there I don't...

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Bee B Yhx

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Verified Buyer
|

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Verified Reviewer

Negative effects on credit when mr payment should be late.

Empower - Negative effects on credit when mr payment should be late.
Empower - Negative effects on credit when mr payment should be late. - Image 2

So Ive used empower for a while and liked it but I recently tried using thrive line of credit and the experience sucks. This app is absolutely horrible and glitchy it doesnt seem to save anything or ever work properly.

So I tried making my payment last night I get paid very late so the payment should come out Thursday but now my payment is late even though I had sufficient funds in my account and I still do. Had I not tried paying early the payment would come out today but I get penalized still??? Bad business practice. Dont waste your time with this extra crap unless you are desperate.

Their customer support gives the run around and is taking to me like Im a moron, giving their scripted reply on the fact that Payments need to be made on time when I asked how it would affect my credit score. They dont even try to resolve the issue.

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Pros:
  • Can get a cash advance
Cons:
  • Horrible app
  • No customer service resolution
  • Billing not working

Preferred solution: My payment should not be late

User's recommendation: Don’t use thrive

Jonathan Yod

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Verified Reviewer

The absolute worst - avoid at all costs!

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I received a text advising me that I was eligible to obtain a cash advance for $200, which I never requested in the first place, Second, when I decided to take an advance of $100, I received an error message telling me that there was a delay in my bank's updating my account information and that this would be resolved within 48 hours - this was NEVER the case, and it was NEVER resolved - to add further insult, these people had the NERVE to go ahead and charge their $8 monthly fee - putting me in an overdraft in my checking account for a service I NEVER received.

With this multiplicity of issues, I had no choice but to telephone customer service, as the chatbot was utterly useless - the gentleman was barely helpful and clearly annoyed that he had to SPEAK to a customer - I did have $25 in a savings account with them - he assured me that it would take 1-3 business days for me to receive the $25 and the $8 fee Reversal.

In fairness, this was the first time I have ever had a problem with them -but this entire experience left me utterly frustrated and frosted, so I am posting this here and at Trustpilot, Yelp and anywhere else on the web to report this nonsense and their thoroughly unprofessional conduct. Something has changed with Empower, I don't know what, but NOT for the better - so there are any number of other apps offering the same service - I would advise folks to check them out and AVOID EMPOWER at all costs!

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Pros:
  • Can be very efficient and can deliver when things go right
Cons:
  • Phone support is seriously lacking with surly representative
  • Chatbot is a nightmare for any resolution

Preferred solution: Full refund

User's recommendation: If you need a cash advance, check out other apps!

Sarah F Mms

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Verified Reviewer

THIS BANK IS FRAUD

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MY MONEY IS HOLD ON EMPOWER BANK,.. THIS *** COMPANY..!!! PLS REPORT THIS SCAMMER...!!!

THANK YOU

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Loss:
$20000

Preferred solution: Full refund

Randy N Fsr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

(888) 943-**** This number to empower app advance is a revolving recording YOU CAN REACH ANYONE ITS NOT POSSIBLE BECAUSE THE PROMTS DONT WORK THE RECORDING JUST PLAYS OVER AND OF FOR 15 min then Hangs

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(888) 943-**** This number to empower app advance is a revolving recording YOU CAN REACH...
(888) 943-**** This number to empower app advance is a revolving recording YOU... - Image 2
(888) 943-**** This number to empower app advance is a revolving recording YOU... - Image 3
(888) 943-**** This number to empower app advance is a revolving recording YOU... - Image 4
(888) 943-**** This number to empower app advance is a revolving recording YOU... - Image 5
(888) 943-**** This number to empower app advance is a revolving recording YOU... - Image 6

Because the costumer service number is bogus no one ever answers the phone it just plays a recording for 15 mins then hangs up with NO OTHER CONTACT INFORMATION my suggestion is close your accounts now if theres an issue your on your own account please close accounts account please call nothing blab to stop stop wasting time

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Loss:
$198

Preferred solution: Apology

User's recommendation: Close your accounts now with empower

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