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Empirewine

Empirewine

empirewine.com
What is your customer experience with Empirewine?

Empirewine Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Empirewine reviews show a 2.3 star rating from 1 review, consumers mostly dissatisfied and recent recommendation: stay away.

Key Takeaways for Future Customers

  • Expect medium price level and a focus on Diversity of Products or Services and Discounts and Special Offers.
  • Be cautious about order accuracy and review exchange, refund and cancellation policy before buying.

Negative Feedback / Risk Areas

  • Incorrect shipments and disputed shipping/return charges reported.
  • Unhelpful customer service and recurring customer complaints about refunds and exchanges.

Positive Feedback

Reviewers value product variety and available discounts.

View full overview ›

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sally l Rfu

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Verified Reviewer

Incorrect service

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AI Highlights
  • - Customer ordered Ned Pinot Noir (qty 28) but got Ned Pinot Gris; charged $100 for wrong delivery and facing $100 return fee; manager unhelpful.

I ordered Marisco Vineyards 'The 'Ned' Pinot Noir Qty: 28. You shipped Ned Pinot Gris.

You charged $100 to deliver the incorrect order, and you are attempting to charge us another $100 to return it to you. I believe this is not fair. Please consider your trade practice?

I spoke to your manager on duty and he was of no help. Please intervene?

Thanking you in advance,

Sally Lightfoot (order #764-605)

Loss:
$200

Preferred solution: Let the company propose a solution

User's recommendation: stay away

View full review

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