The initial problems began when Empire quoted me a price for the new car IN WRITING and then tried to raise the price by $1,000. Assistant Sales Manager, Paul McCarthy, stated he WOULD NOT honor the written quoted price of the car. The internet sales office said (Brandy or Casey) said Empire has given appraised trade-ins over the phone in the past. Assistant Manager, Paul, gave promise over the phone of $10,000 for trade, then denied it once I drove over 400 miles to get there. Salesman, without my permission or knowledge, went to my car, rifled through my personal documents covering my written car quote, and brought the quote to me at his desk—total invasion of privacy. Withheld my keys from me, after I asked several times for them, so that I could not leave, essentially holding me hostage. General Manager, Joe, literally bellowing at me and berating me in front of Empire employees and customers; and Joe arrogantly announcing to everyone in the showroom that he deletes negative reviews on their web page—witnessed and irrefutable. The integrity their web page refers to was absent in the dealings they had with me that day and was again mirrored in their response to my Better Business Bureau review. This was all a direct reflection of the owner’s business policies. I wonder if it was a reflection of my status as a senior citizen, female, and veteran or is it how consumers as a whole are treated by them.
Fall River, Massachusetts
- Price switching lack of integrity insults
Reason of review
Poor customer service
Let the company propose a solution
Empire Hyundai doesn't sell vehicles that have been serviced correctly
In Oct 2011 I bought a 2006 Chevy Silverado from Empire Hyundai of Plymouth, Ma and in Dec 2011 I had a repair bill of $900.00 for 2 wheel hub assemblies that were bad and causing damage to my ABS system and causing excessive brake dust. They wouldn't cover the repairs and they tried to charge me $900.00 for the repair. GM should have a recall on these assemblies and the dealer should have covered the repair. I bought the top of the line replacements for $170.00 each and repaired the vehicle for $470.00. GM and Empire Hyundai didn't and haven't stepped up to the plate.
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