Empire Auto Protect Reviews
Empire Auto Protect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Empire Auto Protect has a 1.8 star rating from 4 reviews and consumers are mostly dissatisfied; recent Empire Auto Protect reviews highlight issues with customer service and refunds.
Key Takeaways for Future Customers
- Get coverage details written when buying the warranty and confirm pre-approval rules for roadside assistance.
- Expect difficulty canceling within the 30 day period and ask about refund timelines.
- Document all calls and messages when dealing with customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about no response, long hold times, and failed virtual assist.
- Refunds and billing disputes reported, including delayed or missing refunds.
- Claim denials citing commercial use and unclear contract limits.
Positive Feedback
No clear positives reported in recent reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Empire Auto Protect has a 1.8 star rating from 4 reviews and consumers are mostly dissatisfied; recent Empire Auto Protect reviews highlight issues with customer service and refunds.
Key Takeaways for Future Customers
- Get coverage details written when buying the warranty and confirm pre-approval rules for roadside assistance.
- Expect difficulty canceling within the 30 day period and ask about refund timelines.
- Document all calls and messages when dealing with customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about no response, long hold times, and failed virtual assist.
- Refunds and billing disputes reported, including delayed or missing refunds.
- Claim denials citing commercial use and unclear contract limits.
Positive Feedback
No clear positives reported in recent reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mansfield, Texas
Resolved: Hard to cancel in their 30 day grace period
- - Warranty purchased Feb 24.
- - Policy mailed had misrepresentations, cancellation blocked, four calls needed, awaiting confirmation and $69.99 refund.
I took out warranty on my car on Feb 24th. Once I finally received the policy in the mail I noticed there were some things that I felt were misrepresented.
I was well in my 30 day period to cancel. So, I called customer service and asked that they cancel. I was interrogated over and over as to why I was cancelling , then I was told the system wouldnt allow me to cancel. Said I wasnt being truthful.
I had to make 4 additional calls before I child finally get it canceled.
Im still waiting for
conformation. Also stil havent gotten my refund of the $69.99.
Preferred solution: I just want my upfront payment refunded. They say they are taking care of it today finally. I will wait a few days to see then post if I didn’t get it
User's recommendation: Be careful to be sure you have them put in writing what they cover the day you take out policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my paperwork
Answer there phone and help a customer solve the problem.
Service sucks called 4 times no answer. Sent Messages no response.
User's recommendation: Don't deal with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRoadside assistance & repair
- - Red tape led to no response.
- - Vehicle towed and repaired; pre-approval needed.
- - Unclear policy led to paying the full repair; plan to cancel asap.
Red tape & lack of response. Had vehicle towed & repaired only to find out it has to be pre-approved.
Not clear in this detail caused me to be responsible for entire repair.
Very much like a unknown scam. Plan to cancel asap.
User's recommendation: Be certain you understand the fine print & limits
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRoadside assistance
Unable to get a response. No return call.
No live customer service representative, only virtual assist that failed to forward to an actual live person. Car stranded 100 miles away.
User's recommendation: Good luck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenial of Car warranty Protection
- - The claim for a 2017 Ram Promaster 2500 was denied on 3/30/2025.
- - Reason: van work equipment deemed commercial use; coverage void.
Empire does anything and everything to get your sales, but after filing my first claim, they stated they can not help me, they said the are brokers only, they transfer me to a company called Head Start Warranty Group, which lied about my claim stating I was using my van as a Commerical vehicle without any proof.
On 3/30/2025 my vehicle experienced My engine was making some noise, my radio was not working, the doors would not lock, and the battery was draining.
I promptly filed a claim, anticipating coverage as outlined in my contract. However, the claim was denied on the grounds that the presence of work-related equipment in my cargo van constituted commercial use, which allegedly voids the warranty, I told them that my vehicle is not used as a commercial vehicle, and I was a truck driver for a company, when I first bought the warranty I told them that my van business was closed in 2020, so I know longer drive as a independent contractor nor do I have commercial insurance to operate my van as a commercial van, but the adjuster Greg told me they made their decision based on what material I had in my van, and my van was registered to my closed business, but they knew my van was registered to my previous closed business when I bought the plan and Lance Richardson from the company who sold me the plan from Empire Auto Protect at 888-964-****.
They also refuse to give me a denial explanation based on assumption that Im using my van as a commercial vehicle, other than my clothes and truck driver materials.
Upon reviewing my contract, I found no explicit clauses indicating that carrying work equipment would nullify my coverage. The denial appears to be based on an arbitrary interpretation, which I believe is both unfair and deceptive.
My vehicle is still sitting in the dealership with all parts taking out, and the dealership is waiting for payment.
User's recommendation: Do not Buy from them, they will not help you after selling you a warranty.
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