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Emotiva

Emotiva Reviews

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Emotiva Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Emotiva has a 3.1 star rating from 3 reviews, 100% of users would likely recommend, and mixed rating distribution with neutral sentiment. Reviews highlight low price level and diverse product lineup.

Key Takeaways for Future Customers

  • Check Emotiva reviews for recurring reports about sales staff and support response.
  • Expect budget-friendly pricing but verify product specs before purchase.
  • Confirm warranty and return label procedures when buying.

Negative Feedback / Risk Areas

  • Frequent customer complaints about poor customer service and slow responses.
  • Pricing inconsistencies on the website and buying frustration.
  • Product defects and warranty handling concerns, including delayed shipping labels.

Positive Feedback

Customers note cool equipment, good location and product diversity, and generally recommend the brand despite service issues.

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Media from reviews

Emotiva - Balance
Emotiva - QuestionsEmotiva little ego design errorsEmotiva little ego design errors - Image 2Emotiva little ego design errors - Image 3
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Show reviews that mention
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Anonymous
map-marker Auburn, Indiana

Because I’ve always had difficulty getting a hold of somebody with this company

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AI Highlights
  • - A caller blamed the speakers and suggested changing them.
  • - The speakers are expensive.
  • - The amps shut off every time, regardless of speakers.

I called once before about the issue with these A1 amplifier. He told me I had a speaker problem and suggest I change them.

Well thats not in the picture theyre very expensive and theres nothing wrong with them every other amplifier place fine on them now that Ive moved and can use your amplifiers With unlimited Control. But they shut off every single time no matter what speakers are hooked to them.

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Anonymous
map-marker Charlotte, North Carolina

Balance

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Emotiva - Balance

i would like to Trade in my 7 channel emotiva for a 4 channel emotiva basx what would be the value if this was to be allow thanksHappy

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Ivon Jzj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warranty

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Promised an email return label for warranty repair.
  • - No shipping info email has been received.
  • - Phone interaction felt rushed.

Was told that they would email me a Return label to have my item shipped bc it's under warranty for them to fix It. Still haven't received an email with shipping info. Man just rushed me off the phone.

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Louis S Dge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Questions

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Own a Marantz C 50 and Cinema 50.
  • - Recently bought Emotiva 3-ch and 7-ch amps.
  • - Considering MC1 Receiver; how does it compare and should I switch.
Emotiva - Questions

i have the marantz c 50 but Interested.in your mc1 Receiver .with my cinema 50 i have the emotva 3 ch an 7ch just Recently bought. But I considering you're a receiver. How do these compare to each other and does it make sense when me to change?

Preferred solution: I have the cinema 50 and I'm considering your 1990.00 Receiver.. But I have the 3 channel and the 7 channel emotiva trying to compare the 2 and should I change? just want better sound or is this setup Similar.

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Resolved
Jeff P Spj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Buying Frustration

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AI Highlights
  • - I added B1+ speakers to my cart, joined chat, and emailed with questions.
  • - Prices jumped from $222 to $329, with a 10% coupon offered after the change.
Updated by user Feb 12, 2023

Company fixed the issue and I have been provided with product or service ordered. Emotiva did a wonderful job after several emails, I received the speakers at the originally listed price.

They made an exception for me, and I can say the speakers and customer service ended up being top notch. Do not hesitate to purchase their products!!.

Original review Jan 13, 2023

I learned about the B1+ speaker series and put them in my cart to purchase. I joined their chat network as well.

I sent them an email letting them know I was interested in their product, but had some questions. The next day I woke up and was ready to purchase. The price for the speakers had jumped from $222 a pair to $329. I sent another email to the company asking my questions again and questioned the price increase.

They kind of answered my question and informed me that the price had changed and offered me a 10% coupon code that was about to expire. That would be $33 compared to the $107 dollars of my original shopping price.

Then for the next 3 days I received emails from them telling me I still had items in my cart, and to click the link to complete. The picture of the speakers had the $222 price shown. When I clicked the link the price jumped back up to $329.

I proceeded to email them each day for them to finally respond and say the exact same thing. The price had changed and I could use the 10% coupon code.

This is not the way a potential customer should be treated.Don't trust their pricing and don't expect them to take any time to try and actually understand a situation.

Pros:
  • No idea
Cons:
  • Sales staff frustration

Preferred solution: Price reduction

User's recommendation: Don't trust their website pricing and don't expect a good experience with their sales staff.

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Thomas M Flk
map-marker Franklin, Tennessee

Credit of Amazon pay + visa card

Contacted the company first

The reviewer tried to contact the company before posting this review.

I was looking to my balance on Amazon pay and the remaining on my Amazon Visa card.. waiting for call back..thanks

Pros:
  • Cool equipment
Cons:
  • Non

Preferred solution: Amazon pay balance to be used on this purchase.

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Jeanice Mwt

Upgrade question

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Hard to reach a person by phone.
  • - Chat did not work at first.
  • - Feedback/upgrade/exchange was not available.

I had a very difficult time trying to get ahold of someone there by phone. numbers as you know we'll never get you to person.

At 1st attempt I could not get your chat lying to work but that could have been operator air. I know it said that looks good about it I think I want to do a feedback an upgrade exchange but was informed that it's no longer available.

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Anonymous
map-marker Phoenix, Arizona

Purchased T1+ soeakers and have a question about wiring

AI Highlights
  • - Which terminal set to use with a single wire pair.
  • - Whether to leave the metal bridges in place when not bi-wiring.

I need to know which of the 2 sets of terminals to use if I'm just running 1 set of wires and also do I need to leave the metal bridges in since I'm not bi-wiring. The owner's manual does not mention this.

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Don F Ywl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Franklin, Tennessee

Poor Product

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AI Highlights
  • - XMC-2 volume runaway damaged a $3500 center speaker.
  • - It only works about half the time.
  • - It won't turn on at all.

Their new processor, the XMC-2 is a disaster. It has now blown out a $3500 center channel speaker as the result of its runaway volume increase, and it only works as intended about half the time.

The company was clearly not up to designing this complex piece of equipment. Right how, it won't turn on at all.

Loss:
$3500

Preferred solution: Full refund

User's recommendation: Don't buy any of Emotiva's products that require really sophisticated software.

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Shirin Zgm

I have a sherbourn pt7030

Contacted the company first

The reviewer tried to contact the company before posting this review.

I need the usb thing to make it bluetooth

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Anonymous
map-marker Mount Laurel, New Jersey

Emotiva little ego design errors

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AI Highlights
  • - Not as advertised: 32-bit/384k vs 16–24-bit/192k.
  • - Emailed support; no reply yet.
  • - Headphone DAC on sale; all sales final.
Emotiva little ego design errors
Emotiva little ego design errors - Image 2
Emotiva little ego design errors - Image 3

advertised as 32 bit 384k audio interface. windows 10 plus emotiva's custom drivers says 16 or 24 bit and 192k max.

emailed support and so far... silence. at the time of this minimalist review the headphone amplifier dac is on sale and oddly enough "all sales final". i have had emotiva product in the past and good general performance but this current dysfunction tells me to shop elsewhere and advise others to do the same, in the audiophile community.

defective product, not as advertised, and poor support equal zero future business. the future is still uncertain as to their rectification of this issue.

Cons:
  • Slow or non existant support
  • Defective and or insufficient drivers
  • Documentation protecting insufficient engineering effort
Reason of review:
Not as described/ advertised
View full review

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