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Emmas Country Cakes

Emmas Country Cakes Reviews

emmas-countrycakes.co.uk
What is your customer experience with Emmas Country Cakes?

Emmas Country Cakes Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Emmas Country Cakes has a 1.0 star rating from 1 review and overall consumer sentiment is negative, noting high price and poor customer service.

Positive Feedback

Longtime customers report past enjoyment of cupcakes and continued purchases despite recent quality drops.

Negative Feedback / Risk Areas

  • Consistent complaints about rude or unresponsive customer service and unanswered contact attempts.
  • Product quality inconsistency, especially around holidays, and packaging failures causing spills.
  • Many find cakes overly sweet and the price level high.

Key Takeaways for Future Customers

  • Check Emmas Country Cakes reviews and Emmas Country Cakes customer complaints before buying.
  • Expect potential issues with customer service and watch packaging and sweetness; consider seeking refunds or feedback policies first.
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Media from reviews

Emmas Country Cakes - Saving costs and compromising on quality
Emmas Country Cakes - Saving costs and compromising on quality - Image 2
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caroline m Wdc

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Saving costs and compromising on quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Loyal buyer of Emma's cupcakes at the local supermarket.
  • - Quality varies at Easter.
  • - Packaging label won't stay; cupcakes fly, and there was no reply.
Emmas Country Cakes - Saving costs and compromising on quality
Emmas Country Cakes - Saving costs and compromising on quality - Image 2

I have been a fan of Emmas cupcakes for years and always make a special trip to the only supermarket in my area that sells them. Lately, though, I've noticed that the quality varies greatly, especially around major holidays like Easter.

Despite this, I continued to buy them. However, I recently encountered a packaging issue where the label wouldn't stay in place, causing it to stick to my shirt and sending the cupcakes flying.

As someone who is unemployed, this was a monthly treat I eagerly anticipated. I was devastated and contacted the company twice, but received no response.

Preferred solution: A refund or voucher so I can replace the cupcakes.

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Anonymous
map-marker Gloucester, Gloucestershire

Emmas Country Cakes Staff Review

marie of emma's country cakes get ur *** in gear and advise staff of working hours and days off you shouldn't call urself a boss

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shabby

Cakes are way too sickly full of sugar

AI Highlights
  • - The cake was too sweet and sickly.
  • - I would not recommend it.
  • - Staff were rude when I tried to give feedback.
  • - I will not buy from them again.

I purchased one of their cakes at a known supermarket. Was not happy with the cake it is so sickly just full of sugar.

Would definately not recommend. I have tried to contact them for feedback but rude staff did not want to know.

I thought any feedback would be appreciated but obviously this was not the case will not be buying from them ever again not at all impressed. I am glad I have found this site where you are able to leave genuine feedback not sites that are moderated of any negative feedback because it serves their purposes.

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4 comments
Guest

yes i agree, broght a large selection for a party they were the worst cakes i ever brought ,[VERY SWEET ; JUST TASTED OF A BAG OF SUGER)

Guest

I purchased a pack of three pieces of sponge. Victoria, choc crunch and coffee and walnut.

Looking forward to having a piece with a cup of tea.

Very disappointed, all three pieces were dry, too sweet and hardly any filling. Wouldn't buy again.

Guest

We too have had cup cakes, we agree, they were disgusting and inedible. No flavour and loaded with unnecessary sugar.

Guest

Know what you mean, Nothing home made about these cakes, :roll

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