Emma Sleep
Emma Sleep Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Emma Sleep 2.0 star rating based on 2 reviews. Consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Reviews cite high price level and complaints about website and product diversity.
Key Takeaways for Future Customers
- Read Emma Sleep reviews before purchase; checkout is fast but delivery timelines may not be reliable.
- Expect contact with customer service for order issues and potential delays in refunds.
- Avoid if you need guaranteed delivery dates or quick refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about missing shipments and unregistered tracking numbers.
- Refunds delayed or not received and billing disputes requiring escalation.
- Poor customer service responses and lack of transparency.
Positive Feedback
The checkout process is fast.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Emma Sleep 2.0 star rating based on 2 reviews. Consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Reviews cite high price level and complaints about website and product diversity.
Key Takeaways for Future Customers
- Read Emma Sleep reviews before purchase; checkout is fast but delivery timelines may not be reliable.
- Expect contact with customer service for order issues and potential delays in refunds.
- Avoid if you need guaranteed delivery dates or quick refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about missing shipments and unregistered tracking numbers.
- Refunds delayed or not received and billing disputes requiring escalation.
- Poor customer service responses and lack of transparency.
Positive Feedback
The checkout process is fast.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid
Resolved: Ihave not recived the products
- - Paid upfront Jan 29, 2026 via PayPal for mattress bundle.
- - Delivery est Feb 5-12; shipment prepared Jan 30; tracking provided; no delivery by Feb 13.
Company fixed the issue and I have been provided with apology. Send me the order from other origins. Choose a physical store.
I was also given a tracking number. I waited patiently until February 13th. Since nothing arrived, I contacted customer service via chat, email, and phone more than 7 times. Each time I received the same responses: It's a carrier issue.
The case has been escalated to supervisors. They are looking into it. However, during one conversation, a representative admitted that the carrier had not yet received the package. Additionally, the tracking number provided is not even registered in the carrier's system, which strongly suggests the order was never handed over for shipment.
It has now been almost a month since full payment, and: I have not received the product. I have no real delivery date. I have no concrete solution. Only polite but empty responses.
The impression is that the company collects payment first and only then starts production or preparation, leaving customers without transparency or realistic timelines. In my case, I need the mattress for a home move, so this delay has caused real inconvenience. This is not just a shipping delay; it is a serious lack of transparency and accountability. I strongly advise against purchasing from EMMA if you need your order within a specific timeframe.
The checkout process is fast. Delivery and problem resolution are not.
- I have no recived my product
Preferred solution: Deliver product or service ordered
User's recommendation: I purchased a mattress bundle (mattress + two pillows + mattress cover) on January 29, 2026, paying the full amount upfront via PayPal. The next day, I received confirmation with an estimated delivery date between February 5th and 12th, and the status “Shipment prepared” (January 30, 13:48), supposedly waiting to be collected by Rhenus. I was also given a tracking number. I waited patiently until February 13th. Since nothing arrived, I contacted customer service via chat, email, and phone — more than 7 times. Each time I received the same responses: It’s a carrier issue. The case has been escalated to supervisors. They are looking into it. However, during one conversation, a representative admitted that the carrier had not yet received the package. Additionally, the tracking number provided is not even registered in the carrier’s system, which strongly suggests the order was never handed over for shipment. It has now been almost a month since full payment, and: I have not received the product. I have no real delivery date. I have no concrete solution. Only polite but empty responses. The impression is that the company collects payment first and only then starts production or preparation, leaving customers without transparency or realistic timelines. In my case, I need the mattress for a home move, so this delay has caused real inconvenience. This is not just a shipping delay — it is a serious lack of transparency and accountability. I strongly advise against purchasing from EMMA if you need your order within a specific timeframe. The checkout process is fast. Delivery and problem resolution are not.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bristol, Bristol
Order cancelled their end and still no refund!
- - Ordered four Emma Sleep underbed drawers for £596; they never arrived.
- - Refund promised within 14 working days but never received.
1 star extremely disappointing experience and still no refund
I ordered four underbed storage drawers from Emma Sleep, costing £596 definitely not the cheapest option, but I trusted the brand and needed the extra storage before moving house on 19th December. The estimated delivery date was 5th December, but the drawers never arrived.
When I contacted customer service, I was told the date was only an estimate. A few days later, after chasing again, I was informed they had stock issues and my order would need to be cancelled. I was assured a refund would be processed within 14 working days.
That refund never arrived.
After contacting them yet again, I was told the refund had been initiated but for the wrong amount, so they would need to restart the process. Since then, I've received several emails promising someone would get back to me, but all I ever receive are generic, AI-sounding apologies saying they're looking into the matter.
Weeks later, I still have no refund, no resolution, and no meaningful communication. The customer service has been appalling, and at this point I'm having to consider contacting my credit card company to retrieve the funds myself.
Based on this experience, I would absolutely not recommend Emma Sleep. The lack of reliability and accountability has been incredibly frustrating.
- Extremely poor service when they owe you money
Preferred solution: Full refund
User's recommendation: Do not use this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmma India not responding
- - Ordered a mattress from Emma India (order 95080) and got 8 instead of 6.
- - Returned it, but after 15 days there is no reply or refund.
I bought a mattress from Emma India with order no 95080. Which I received 8 instead of 6.
I returned it. But even after 15 days of the return Emma India is nither responding to my emails nor they are sending me my refund.
I think I lost my money. So just making people aware dont buy from Emma India
User's recommendation: Don’t buy from Emma India
Warrington, England
Still waiting for my delivey
I am still waiting for my delivery,
Purchased mattress on the 18 November
Still havent delivered I dont know whats happening,
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I didn't order anything