Emirates Holidays UK

Hi There,

I was unable to register for Skywards on a trip last month - there was a problem with both the app and the website at the time. A member of cabin crew also tried to help me register during the flight, but was also unable to get it to work.

I was able to register before my return flight recently, but it means I only got my Skyward miles for the return journey of the trip. Is there a way of getting credited for the outward journey too, as it was a problem at your end that prevented me registering?

Booking Ref: NK2RY6

MAN-AKL 4/3;25

AKL-MAN 31/3/25

Skywards membership number: 900 77* ***

Appreciate your help.

Thank you

Sue Taylor

Ref :2163****
I had a nine night stay booked with you to Mauritius, I phoned your call centre to enquire about the cost to amend my booking to either a 12 night stay or a 14 night stay.
The phone lines at Emirates were problematic yesterday and the advisers had openly admitted that they had had some complaints regarding them.When connected to the First Lady she asked if she could phone me back when she had researched the difference in price.I suggested she email me and I would ring in if I wanted to accept the change and proceed.After a couple of hours I had not received anything back in my email from Emirates. I phoned back and got a different gentleman who contacted the original person tasked with this request, he informed me she had been really busy with other customers and would get it over to me shortly.

A short while later the lady rang me and asked if she could do it the next day as she had been busy with other customers, I objected stating I was a customer who had already been on the phone and I expect her to finish with my request, she agreed and about twenty mins later I received the quote. I phoned up emirates about 15 mins later to accept and book but got a different call handler, they said they could not get a price the same as original call handler and it was another £3000 extra on top of what I had just been quoted.The call handler said he would message her and get her to ring me back the next day. Around 9.30am the next day I again called as nobody had contacted me.Another call handler listened to my predicament and after a lot of other calls came back with another quote this time about £1000 higher than the original. I asked them to honour the emailed quote which he refused.

I asked to speak to a supervisor and was put on hold twice to wait for a supervisor but he was busy. I said I would like to completely cancel my booking with an understanding that I would lose my £302 deposit.The whole experience from dysfunctional internet phone lines to been cut off, put on hold and then at the end of it not getting the quoted price 20 mins after receiving it has left me absolutely stressed out and most of all disappointed in a company as 5star as Emirates proclaims.
I had enjoyed a week in Dubai in April with Emirates and that prompted me to use you again.The customer experience forced me to withdraw my custom and any future custom.

You lost over a £14000 transaction and I am left out of pocket and disillusioned with Emirates.I would like my deposit please reimbursed for the unprecedented amount of time waisted and disappointment. How can you possibly send me this amendment quote and not honour it within 20 minutes?