Emery Federal Credit Union

we had a very poor experience with Emery Federal Credit Union of Cincinnati Ohio, Camper Road. We were contacted by Emery Fed of Cincinnati to refinance with them for 3.25 VA Mortgage and we wish we never responded, a very bad experience, resulting us to contact the National Credit Union Administration, Office of Consumer Protection 1775 Duke Street Alexandria VA 22314-**** and we filed a complaint with them.

We ended up going with Quicken Loans and we are very satisfied and were treated professional.

If you feel you were scammed, or, by Emery please contact the National Credit Union Administration at the above address as we did.

Sincerely, Klaus Kapke

I started a refinance with Emery. Decided to go with someone else.

Got calls to check on my request. After the third call I was told I would be put on the do not call list. I still get automated calls all hours of the morning and day. I have called to get this fixed.

No one can do it. I was sent to 4 different people with no results in one phone call.

Forward to another building, another person, connected to a secretary not in the same office and given more numbers to call. No one knows how to fix the problem.

Started a Loan with Emery way back in November of 2012, at the time I was on an going loan with Quicken, I was convinced by Mr. David Neihaus, senior loan processor with Emery that they will do a better job, up to now July of 2013, , we have not closed and the rates had gone up, Mr. Neihaus is a very poor communicator, I submitted all the needed requirement of a Harp 2 loan way back in January, I was constantly calling and emailing him, but does not and did not have an answer from him, no explanation on why the long , long delay,.

My husband and I considered doing a re-finance loan with this company but after receiving another offer decided to go with another company. We contacted the loan officer and thanked him and told him we didn't wish to go further with the company.

Of coarse the gentlemen refused to take no for an answer and after trying to converse with this man we eneded up hanging up. Daily they still call us and we tell them No thank you and we are not interested, talking over them because they want to talk over us to hear what they have to say. Today they called me 3 times repeatedly after after I had to hang up on him, after I told them no, no thank you, please stop calling us. I even told them it was becoming harrassing what they were doing and I was going to record the phone call from here on out.

The lack of professionalism with just the phone calls I receive is enough for me to be satisfied that I never let them get their hands on my money and deal with them monthly for a mortgage loan. Beware People, Beware!

We closed an account for our daughter who was away at college. We obtained a check for the balance remaining in her account so she could open a new banking account more convenient to her while attending college. This was all done in person at the main office of the credit union.

A few weeks later we received the attached letter threatening "aggressive legal action" to recover $4.00 they say is owed. This was the first information received concerning this $4.00.

For years we have maintained multiple other accounts with Emery Federal Credit Union. All it would have taken would be a phone call to advise there was a problem. If the $4.00 was a valid fee/debt we would have been happy to pay it. Anyone who is still a customer of this organization should very carefully weigh the fiscally responsibility of a banking organization that would undertake legal action on a $4.00 debt. Even if they are bluffing, what kind of customer service is demonstrated by such actions?