They showed my order cancelled although they had my money

5.0
They initially cancelled my order but the next day wrote back that it was an error. Received their merchandise today. All is good

User's recommendation: I will purchase from them again.

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#3366705 Review #3366705 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Automatic dishwasher gel

When I poured your gel into the soap dispenser it did not release. Some did but most just caked up in the dispenser. Replaced it with my regular brand and it cleaned up the mess that was left with Essential. The second time I have been disappointed with your product. I will not be using your product again or will I give your product a good review. The last product I purched from Essential and was very disappointed was your canned peaches. When I opened the can it didn't even smell good and it tasted even worse. I complained to the company and they told me to return the can to the store where you bought the product along with the sales slip and they would return my money. Do you know anybody who would keep their slip for a can of peaches?
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#1370671 Review #1370671 is a subjective opinion of poster.
Location
Andover, Minnesota
Reason of review
Bad quality
Loss
$10
Preferred solution
Let the company propose a solution

Same problem

2.8
this company was on top of their game up until 6-8 weeks ago, now no response from them,via email or phone (onhold forever and press 1 doesnt work) they now have an email sent to you saying stuff left in cart they then do not empty cart when sent they just then double orders, instead of $63 order it turned out to be 234. then they want you to take your time and send back before credit. I warned them if they sent double orders and charge that i would instruct credit card to NOT PAY ANYTHING and i was not sending stuff back that worked they called and had ups wrap and retreieve rest of order hope they get back on track be careful
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#889274 Review #889274 is a subjective opinion of poster.
Location
Thibodaux, Louisiana
Cons
  • New system
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

EmergencyEssentials.com double-charged us

They double-charged us for an item and won't respond to our emails/calls. Our credit card company won't issue a refund without a response from them, so we are stuck. What can we do? We shouldn't have ever used emergencyessentials.com or beprepared.com. Their products are also a bit sub-par, but you get what you pay for. Unfortunately, that's not 100% the case here... Hopefully this review will at least prevent this from happening to more people. If anyone has any suggestions on how to reach them and get this corrected, please respond to this post.
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2 comments
#808589

Please call 1800.995.0140 and ask for the Customer Service Manager, Rob or any other supervisor. They will help you with this concern.

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0 2
#531894

Contact them at 1-80*-***-**** or email sales@***.com

They are great to work with.

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0 2
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ID
#340579 Review #340579 is a subjective opinion of poster.
Location
Denver, Colorado

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