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Warning about Repairman 3 BC's Hvac & Appliance Repair. After many weeks and now months, this company, who's repairperson was Jeff, have not refunded us the money they charged us for a part that they couldn't get.
To make a long story as short as possible, we had a 7 year old Samsung refrigerator in which the freezer part stopped working. We had one guy out which we got off Angi's list. He said it needed a new motherboard but he was unable to source it. So we called several other appliance repair people .
This was the day before Thanksgiving and we were desperate to get the freezer fixed. After calling one company in Cary, they sent out Jeff from 3BC,s because he was in the area. He checked our freezer and filled it up with freon (for $450!) and said it needed a new evaporator. He could order the part and hopefully have it in by Monday after Thanksgiving.
He asked for payment then and we gave him a check. Yes, I was a little leery of paying him upfront for a part but he had me take a picture of the receipts and order form so I thought he must be honest. By Tuesday of the next week the whole refrigerator had died and we hadn't heard from anyone in the company about the part. They wouldn't answer my texts until I told them we were going out to buy a new refrigerator.
Then they finally answered and said they didn't know when it would be in. So we cancelled the order and they said they would refund us the $293.89 for the part. Here it is the end of January and we haven't received any refund. We've texted and called many time.
We even reported them to the NC Consumer Protection Division, who sent them a letter on January 4. I texted them again and told him I was going to put a review on Next Door. Then he acted like he didn't know who I was. He said he would be back in town Jan.
15 and call me then. Of course he didn't. I guess the next step is to go to small claims court.
Hopefully the NC Consumer Protection Division can help us get our money back. Just be warned about 3 Bc's HVAC and Appliance Repair out of Fayetteville.