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ELLIPAL

ELLIPAL

ellipal.com
What is your customer experience with ELLIPAL?

ELLIPAL Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • ELLIPAL has 3.0 star rating based on 5 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Pros: Design.
    Cons: Not safe no costumer support, Poor customer service.

  • Recent recommendations regarding this business are as follows: "Don't buy not safe at all", "Don't buy a Ellipal cold wallet", "be patient because the support answers after 24 hours", "You can’t ever get in touch with anybody neither on phone or email !".

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customer service response service customer transaction scam emails cold wallet questions email
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Resolved
strangerkain E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: 15,000 in crypto vanished

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Updated by user May 05, 2025

Company fixed the issue and I have been provided with apology. There server had a problem my crypto was back the same day

Original review Apr 12, 2025

I was getting a something error, so I updated the app. 6001 XRP and 38564 XDC disappeared—over $15,000 gone.

No customer service, no help. It's a scam.

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Loss:
$15000
Cons:
  • Not safe no costumer support

Preferred solution: Help my crypto back

User's recommendation: Don't buy not safe at all

1 comment
strangerkain E

Help

Anonymous
map-marker Jacksonville, Florida

Poor customer service

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Ordered my products realized it wasn't meant for me, I tried contacting them through email plenty of times trying to return the product within the 15 day

No response from them whatsoever, and I've sent plenty of emails.

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John S Gtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ellipal mistake

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Had a large balance suddenly show up on my Ellipal cold wallet, I suspect a scam. I cannot get a response back from Ellipal customer service to try and verify the transaction.

They don't answer emails and they have no phone service.

I thought a cold wallet was suppose to be secure.

As soon as this is rectified, if it ever is, I'm replacing my wallet with a more reputable company. Ellipal customer service is horrible!

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Loss:
$4
Pros:
  • Design
Cons:
  • Poor customer service

Preferred solution: Verification on a transaction

User's recommendation: Don't buy a Ellipal cold wallet

Anonymous
map-marker Los Angeles, California

Problems with erc20 node

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they had problems with the node of erc20 for 24 hours but luckily it was solved and I could finalize my transaction

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User's recommendation: be patient because the support answers after 24 hours

Valisa Nrh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ankara, Ankara

Had enough!!!!

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Why cant I ever get a response back from the ELLIPAL group?? is it so hard to have somebody email you back with your questions?

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User's recommendation: You can’t ever get in touch with anybody neither on phone or email !!!

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