ELLIPAL
ELLIPAL Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ELLIPAL has a 1.8 star rating based on 6 customer reviews, with most consumers dissatisfied and an unfavorable share of 83% versus 17% positive.
Key Takeaways for Future Customers
- ELLIPAL reviews show recurring customer complaints about slow or missing shipments and lack of responsive customer service.
- Expect challenges with app sync, wallet setup, and account resets without phone support.
- High price level reported and limited help for refunds or billing issues.
Negative Feedback / Risk Areas
- Poor customer service and no phone support leading to unresolved issues.
- Reports of lost funds, missing products, and delayed shipping.
- Automated chat unhelpful and slow response to refund or return requests.
Positive Feedback
Some reviewers mentioned design as a pro and that features sounded good, but positives are limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ELLIPAL has a 1.8 star rating based on 6 customer reviews, with most consumers dissatisfied and an unfavorable share of 83% versus 17% positive.
Key Takeaways for Future Customers
- ELLIPAL reviews show recurring customer complaints about slow or missing shipments and lack of responsive customer service.
- Expect challenges with app sync, wallet setup, and account resets without phone support.
- High price level reported and limited help for refunds or billing issues.
Negative Feedback / Risk Areas
- Poor customer service and no phone support leading to unresolved issues.
- Reports of lost funds, missing products, and delayed shipping.
- Automated chat unhelpful and slow response to refund or return requests.
Positive Feedback
Some reviewers mentioned design as a pro and that features sounded good, but positives are limited.
Turn one complaint into a collective action
Phoenix, Arizona
Logging and sync App and Wallet
- - Forgot how to sync and transfer coins from the app to Wallet and wants a video or personal guidance.
- - Requests a live customer support number.
I forgot how to sync and transfer coins from App and upload to Wallet. Looking for a video or personal guidance on how to make the connection/update.
Do you have a number I can call a customer rep. For live interaction?
Thank you,
George
User's recommendation: Available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bossier City, Louisiana
MUST RESET TITAN 2.0 DEVICE....TO FACTORY RESET ?...TO START OVER
Messed up original sign in. Not properly done. Want to start over before I try to put coins from ledger on Titan.
- No pros so far
Preferred solution: titan 2.0 fix
User's recommendation: no recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Orchard, Washington
Product never arrived
- - Purchased Ellipal steel seed phrase on Jan 5.
- - On Jan 30 I reported nonreceipt; tracking showed it returning to vendor; as of Feb 4 there was no product and no reply.
I bought an Ellipal steel seed phrase from their website; this was on January 5th. On January 30th, I contacted Ellipal to report that I had not received it yet.
I have the USPS app, so I can track incoming packages. I had been watching it go through the system and saw that it was headed back to the vendor. I received an email back telling me, 'Don't worry, everything is fine.' Well, it's now February 4th, and still no product, and now they won't answer the customer service email.
My advice: steer clear of these guys. It's made in China; I should have known.
Preferred solution: Full refund
User's recommendation: Find alternative to Ellipal
We’re sorry for the inconvenience caused. For any logistics or order-related inquiries, please kindly contact our logistics support team at support@***.com. They will assist you directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bossier City, Louisiana
WAS TRYING TO FIND OUT HOW TO DELETE ELLIPAL....
- - No help so far; screenshot showed delete steps not for my app.
- - Emailed for help; no response; may switch to d'CENT Wallet.
ISSUE NOT RESOLVED....MUST HAVE PHONE CONVERSA
NO HELP SO FAR...YOU SENT PIC OF APP I THINK...SHOWED 3
THINGS TO DO TO DELETE...THAT WAS NOT THE APP ON MY PHONE
SO COULD NOT USE...SENT THAT TO YOU IN EMAIL, NO RESPONSE...SINCE THIS CANT BE DONE I MUST GET D'CENT WALLENT ???...OR SOME OTHER WALLET AS YOU ARE NOT ABLE
TO GET ME OUT OF THIS MESS!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaking too long automated chat no help too slow still not shipped I canceled BUT CANT CONTACT THEM
No help, no customer service, no humans. The automated chat gives the same answer: .' It was supposed to be here a week ago.
- Sounded good
- Still not here no help avail
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: 15,000 in crypto vanished
Company fixed the issue and I have been provided with apology. There server had a problem my crypto was back the same day
I was getting a something error, so I updated the app. 6001 XRP and 38564 XDC disappeared—over $15,000 gone.
No customer service, no help. It's a scam.
- Not safe no costumer support
Preferred solution: Help my crypto back
User's recommendation: Don't buy not safe at all
Jacksonville, Florida
Poor customer service
- - I ordered products but realized they're not for me.
- - I emailed several times within the 15-day window to return them, but received no response.
Ordered my products realized it wasn't meant for me, I tried contacting them through email plenty of times trying to return the product within the 15 day
No response from them whatsoever, and I've sent plenty of emails.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEllipal mistake
- - Large balance appeared on Ellipal cold wallet; suspect scam.
- - Unable to get customer service response; plan to switch to a more reputable wallet.
Had a large balance suddenly show up on my Ellipal cold wallet, I suspect a scam. I cannot get a response back from Ellipal customer service to try and verify the transaction.
They don't answer emails and they have no phone service.
I thought a cold wallet was suppose to be secure.
As soon as this is rectified, if it ever is, I'm replacing my wallet with a more reputable company. Ellipal customer service is horrible!
- Design
- Poor customer service
Preferred solution: Verification on a transaction
User's recommendation: Don't buy a Ellipal cold wallet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad enough!!!!
Why cant I ever get a response back from the ELLIPAL group?? is it so hard to have somebody email you back with your questions?
User's recommendation: You can’t ever get in touch with anybody neither on phone or email !!!
Los Angeles, California
Problems with erc20 node
they had problems with the node of erc20 for 24 hours but luckily it was solved and I could finalize my transaction
User's recommendation: be patient because the support answers after 24 hours
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Same problem. How can we get in touch with customer service. Or how to return this wallet.