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New Reviewer

Property unfit

The luxury property they claimed is more like a 2 star if that. Toilet broken, door broken, house was the dirtiest Ive ever seen. Completely misrepresented as a luxury property. I would not take any pictures and or statements online as truth from this company.

User's recommendation: Don’t book with thenm.

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ID
#2798994 Review #2798994 is a subjective opinion of poster.
Loss
$8500
Preferred solution
Full refund
New Reviewer

Disappointed with rental. We reported our unit had no dining table each day on the phone for a long period to report and request. We arrived on the 5 June and stayed to 12 June 20121 at Carolinian

no dining table from 5 June 2021 to 12 June 2021 Carolinian resort unit 631. My wife daughter and grand child were really disappointed with Elliot not providing a dinning table. We also had neighbors 1st and 2nd night very noisy, called local police to report early mourning which was resolved. Elliot said it was privately owned unit so out of their hands. Very bad vacation but we managed

User's recommendation: provide a dinning table, assist with unruly guests.

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ID
#2605892 Review #2605892 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Terrible customer service

Elliott Realty Beach Rentals Myrle Beacht- BEWARE November 11, 2019 my husband and I made a reservation to take our family of 10 (children and grandchildren) to Myrtle Beach. Having used Elliott Realty Beach Rentals many times in the past we called them, made a reservation for May 30, 2020 June 6, 2020 at the Cherry Grove Villas, as we had stayed there in the past, and were very happy with our stay. With the Corvid 19 Virus pandemic affecting the world, March 30, 2020, I called Elliott Realty to cancel our reservation as many states were being told to shelter at home and businesses closed. The person I spoke with actually said I could not get my large $$ deposit back unless they could rent the unit again and at that time they were not renting anything, so I should wait to cancel until April 30, and then the policy might have changed. I did not cancel my reservation at that time. I called April 20, 2020 and spoke to Mary Beth, whom said there would still be no refunding of the deposit as the owner of the condominium got the money when I made the reservation in November. Again, if Elliott could lease the condo we could get the deposit back. I explained I knew all activities in Myrtle Beach were moved to September, all businesses could only host 5 people, so our group could do nothing and in Tennessee we were still sheltered at home, as was Myrtle Beach. Nothing mattered. I do understand policies but due to these circumstances being out of the consumers hands, policies should be amended. We are very disappointed, as we have used Elliott Realty for many years. I will not be using them again since they are definitely not customer oriented, as seen by these circumstances. My husband and I will be sharing this information with many others in hopes to inform our community friends and family so they too do not lose this kind of money in the future.

User's recommendation: Don’t rent here.

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ID
#1882816 Review #1882816 is a subjective opinion of poster.
Service
Elliott Realty Beach Rentals Customer Care
Cons
  • Terrible customer service
Loss
$889
Preferred solution
Full refund

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