Elliott Realty Beach Rentals Myrle Beacht- BEWARE November 11, 2019 my husband and I made a reservation to take our family of 10 (children and grandchildren) to Myrtle Beach. Having used Elliott Realty Beach Rentals many times in the past we called them, made a reservation for May 30, 2020 June 6, 2020 at the Cherry Grove Villas, as we had stayed there in the past, and were very happy with our stay. With the Corvid 19 Virus pandemic affecting the world, March 30, 2020, I called Elliott Realty to cancel our reservation as many states were being told to shelter at home and businesses closed. The person I spoke with actually said I could not get my large $$ deposit back unless they could rent the unit again and at that time they were not renting anything, so I should wait to cancel until April 30, and then the policy might have changed. I did not cancel my reservation at that time. I called April 20, 2020 and spoke to Mary Beth, whom said there would still be no refunding of the deposit as the owner of the condominium got the money when I made the reservation in November. Again, if Elliott could lease the condo we could get the deposit back. I explained I knew all activities in Myrtle Beach were moved to September, all businesses could only host 5 people, so our group could do nothing and in Tennessee we were still sheltered at home, as was Myrtle Beach. Nothing mattered. I do understand policies but due to these circumstances being out of the consumers hands, policies should be amended. We are very disappointed, as we have used Elliott Realty for many years. I will not be using them again since they are definitely not customer oriented, as seen by these circumstances. My husband and I will be sharing this information with many others in hopes to inform our community friends and family so they too do not lose this kind of money in the future.
User's recommendation: Don’t rent here.