New Reviewer

I tried other ways to contact you nothing works

First I would like to say for the last several times we checked in we couldn’t get in until 7 pm. This was after prompting and several calls to inform Elliott we’ve arrived. I understand you have that right, but I was told you are very busy, if that’s the case you need to hire more cleaners, you obviously have the business. We are paying for the day of arrival. Now about our unit at forest dunes. The unit is old, the tub is like climbing a mountain to get in, it’s over 30 years old, probably closer to 40 years old and it is in much need of replacement. Not to mention it’s a fall hazard. The kitchen had the bare minimum of supplies, examples are; 3 dinner plates, broken coffee pot, sparse in every way. Not even a $1 pot holder. The owners lock up the pantry so you have no where to store you food. The furniture was dirty and old, and in need of repair to say the least. We couldn’t use the balcony because the tenets below us were either blowing cigarette smoke or weed, this was from morning until evening. We had children with us. Believe me it was ridiculous. Someone vomited in the pool we informed the front desk and their reply was “sorry there’s nothing we can do “ they continued to let people swim! We overpaid for the unit due to the condition. Elliott stated in the advertisement the unit was modern and clean, not the case. Can we talk about the elevators, only one and it takes forever to get one. One more thing, and I’ve highlighted only some of the issues. When we’re parking in the garage there were people walking around that clearly were not guests, at least I hope they weren’t. You were made to feel unsafe. Oh and lastly we put 2 brand new chairs and a beach trolly outside our door, went downstairs to help with the children, and when we came back they were stolen! About 400$ worth of stuff gone in a matter of minutes. Forest Dunes rents to guests who make families like mine not want to come back, it has become a party for getting high snd acting unruly, not family friendly. It’s a shame we use to love it there, I hope you take consideration to the issues I have brought to your attention, this is from a loyal customer of Elliot Reality, you can’t fix it unless you know it’s broken. I would like your feedback on this matter, we feel we didn’t get what we paid for. Regards James/ Vicki Yeo
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ID
#3871387 Review #3871387 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Property unfit

The luxury property they claimed is more like a 2 star if that. Toilet broken, door broken, house was the dirtiest Ive ever seen. Completely misrepresented as a luxury property. I would not take any pictures and or statements online as truth from this company.

User's recommendation: Don’t book with thenm.

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ID
#2798994 Review #2798994 is a subjective opinion of poster.
Loss
$8500
Preferred solution
Full refund

Not clean

Elliott Realty Beach Rentals - Not clean
Elliott Realty Beach Rentals - Not clean
Elliott Realty Beach Rentals - Not clean
Elliott Realty Beach Rentals - Not clean
Elliott Realty Beach Rentals - Not clean
Elliott Realty Beach Rentals - Not clean
Our family rented 2 Condos unit #1210 and unit #1303 at the Ocean Bay Club from Elliott Realty, July 3-10,2021. They were both nasty but unit #1210 was disgusting. We had to call at 6:45 to see if our condos were ready, they didnt bother to call us. All they did in...
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ID
#2682607 Review #2682607 is a subjective opinion of poster.
Loss
$5500
Preferred solution
Full refund
New Reviewer

Disappointed with rental. We reported our unit had no dining table each day on the phone for a long period to report and request. We arrived on the 5 June and stayed to 12 June 20121 at Carolinian

no dining table from 5 June 2021 to 12 June 2021 Carolinian resort unit 631. My wife daughter and grand child were really disappointed with Elliot not providing a dinning table. We also had neighbors 1st and 2nd night very noisy, called local police to report early mourning which was resolved. Elliot said it was privately owned unit so out of their hands. Very bad vacation but we managed

User's recommendation: provide a dinning table, assist with unruly guests.

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ID
#2605892 Review #2605892 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible customer service

Elliott Realty Beach Rentals Myrle Beacht- BEWARE November 11, 2019 my husband and I made a reservation to take our family of 10 (children and grandchildren) to Myrtle Beach. Having used Elliott Realty Beach Rentals many times in the past we called them, made a reservation for May 30, 2020 June 6, 2020 at the Cherry Grove Villas, as we had stayed there in the past, and were very happy with our stay. With the Corvid 19 Virus pandemic affecting the world, March 30, 2020, I called Elliott Realty to cancel our reservation as many states were being told to shelter at home and businesses closed. The person I spoke with actually said I could not get my large $$ deposit back unless they could rent the unit again and at that time they were not renting anything, so I should wait to cancel until April 30, and then the policy might have changed. I did not cancel my reservation at that time. I called April 20, 2020 and spoke to Mary Beth, whom said there would still be no refunding of the deposit as the owner of the condominium got the money when I made the reservation in November. Again, if Elliott could lease the condo we could get the deposit back. I explained I knew all activities in Myrtle Beach were moved to September, all businesses could only host 5 people, so our group could do nothing and in Tennessee we were still sheltered at home, as was Myrtle Beach. Nothing mattered. I do understand policies but due to these circumstances being out of the consumers hands, policies should be amended. We are very disappointed, as we have used Elliott Realty for many years. I will not be using them again since they are definitely not customer oriented, as seen by these circumstances. My husband and I will be sharing this information with many others in hopes to inform our community friends and family so they too do not lose this kind of money in the future.

User's recommendation: Don’t rent here.

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ID
#1882816 Review #1882816 is a subjective opinion of poster.
Service
Elliott Realty Beach Rentals Customer Care
Cons
  • Terrible customer service
Loss
$889
Preferred solution
Full refund

Real Estate Expert Talks

What Do Property Management Companies Do @ Interview with Property Management Expert

Nov 27, 2020

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

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