fiMy mom and dad take the family on a vacation every three years. This year there was twenty-one of us and we stayed at 3206 N. Ocean Drive. If only they researched this rental company first...this rental cost them $15,000 for the week. So image the disappointment upon arriving to these conditions...1. We show up at 3 pm after traveling for 8hrs to the cleaning ladies still there. We were told we could have the keys at 3. So we put the kids back in the car, drive around trying to keep them settled. We go back to the house, park out of their way, and let the kids run the beach. Get a call from my mom stating the ladies called and said they wouldn't finish cleaning until we moved the car. After FINALLY getting the keys at 6:30, we walk in very disappointed. Walls are settling really bad and cracked and the drywall tape is separating. Some of the flooring has cracked so we kept towels down so no one would cut their feet while walking around. One of the porch chairs was cracked so it completely broke when sat in. Both of refrigerators were missing all the door shelves and the main one in the kitchen didn't have a light. The shelves were cracked in both as well. One wasn't draining properly so every morning, we had to soak up all the free standing water on the shelves. There were missing bulbs on the fans all throughout the rooms. The arcade machine was broken. Very upset because the kids were so excited to play this after seeing the pictures. The 3rd floor balcony flooring is caving in. The outside light was hanging off the fixture by exposed wires. None of the cue sticks had tips on them. Cigarette butts were smashed and left in the stairwell from the ground level to the first level. The pool had NOT been cleaned from previous renters. It was absolutely disgusting. We had to clean clumps of hair, bugs, and trash out of it as well as the filter. The hot tub was just as bad, couldn't even get in it. Trash was left everywhere near the pool and grill. Lattice was hanging off the side of the house. At bedtime, we went to get into bed and NONE of the beds were made. My dad found blue bags of all the unmarked sheets and towels behind the couch. So image the chaos of trying to find Q or K bedsheets and make beds. Not that any of us are above making beds, but no where in the description of check-in was this mentioned. The towels are horrible and you don't get hand towels. My mom and dad spent time on the phone everyday with calling in complaints. After numerous calls and complaints, they got a whopping $1000 back out of $15,000. This place needs to come off the rental market and desperately needs some attention. It also needs an extreme deep clean. The baseboards are grooved and are full of sand. The walls needs to be dusted and painted. Just VERY unsatisfied with this company and house. The pool was FINALLY cleaned on our 5th day being there and he was so upset the whole time saying that he has heard numerous complaints about this property and rental company but they won't do anything to better it. Very sad that they don't listen to people who chose them to spend lots of money to enjoy a week at the beach only to find it this unsatisfying.