Unclaimed
Elk Lighting
333
CLAIMED LOSSES
3
TOTAL REVIEWS
1K
PAGE VIEWS
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Verified Reviewer New ReviewerReturned Item and they haven't refunded
They make it complicated to return an item and after all that, they never refunded our credit card. The required tracking said the two pendants arrived July 6 and their policies state a refund will be processed within 5 days. It has been 17 days. I was on hold for a long time to reach a customer service representative and now someone is supposed to call back but still haven't. We found the same pendants on Amazon for a fraction of the price. Their pendants didn't match the pictures so we expected higher quality.
User's recommendation: Avoid this company!
ID
Loss
$333
Preferred solution
Full refund
Elk Lighting Sells What They Don't Have
Ordered a pendant light from Elk. Happy to take my cash. Three days later the first email saying it is being prepped to ship. 8 hours later, another email saying they could not get it from a supplier. I thought they were the supplier. Nowhere did it say getting it from a third party maybe. It is not the 90's, inventory needs to be on hand before your website sells it...had to complain to Paypal to get my money back. There was no easy way to contact them as there is no chat and they did not reply to my email questioning why they lied. Elk and the entire Bellami family of front companies must be avoided.
ID
Location
Powder Springs, Georgia
Reason of review
Order processing issue
Landmark Lighting/Elk Lighting
Avoid this company. They have had my money for months. I ordered 6 wall sconces. 3/6 (half) shipped defective. When the retailer tried to replace they were out of stock and on were on back order. 2/4 replacements also came damaged. (I ordered one extra as "insurance" but that plan backfired.) Now the room continues to be only half finished and half lit. I'd return them all if 3 weren't already mounted. Customer Service has ignored me and all I am asking is some consideration like discounting or "comping" one of the 6 for my troubles.
2 comments
ID
Location
Cleveland, Ohio
This company has a high turnover rate and does not see the problems within the walls. Good luck getting your money. Seems like all they do is pass the buck.
I am a representative of ELK Lighting. We sell direct to retailers and therefore were unaware of your situation. Please feel free to contact our company directly and we will be glad to assist you in finding a resolution.
I apologize for any inconvenience.