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Engine dead at 51,000 miles, not honored by warranty due to a recall not performed that I never received notification for.

If I could give zero stars I would!!!! Took my vehicle in to Elk Grove Kia on 09/07/21 because my engine was knocking and my A/C went out. I called back in July to schedule this appointment, they were booked two months out at that point. Upon arrival and meeting with...
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ID
#3163435 Review #3163435 is a subjective opinion of poster.
Location
Elk Grove, California
Pros
  • Service manager is pleasant and understanding of situation
Cons
  • Horrible customer service
  • Falsifying records
Preferred solution
Engine replacement. My engine has 51,000 miles and is still under warranty but was denied due to recall not being performed which I had no idea about.

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New Reviewer

Customer Service- 2016 kia optima

I called earlier today 11/10/21 to speak to a service advisor and I was told they were too busy to talk to me about my car and if I wanted to make an appointment to bring my car in or towed in, that they would not be able to attend to my car until sometime in December....
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1 comment
#2104753

I agree calling the service department there is a bear. Half the time they never answer your call.

ID
#3055424 Review #3055424 is a subjective opinion of poster.
Location
Elk Grove, California
Preferred solution
Let the company propose a solution

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New Reviewer

Provide better customer service

My name is Katie Banks. I am writing regarding service at Elk Grove Kis 8480 Laguna Elk Grove Dr. Elk Grove Ca. 95757. I purchased my car in 2005. I have always taken my car to the Elk Grove dealership. On my last two visits, there were several problems. The main issue is that the technicians are unable to determine to to repair my car. I was told by my count nota the person Akaash Niakar that the technicians are accustomed to working on new model cars. Because of this, I am inconvienced by having to wait longer for repairs. On December 4 I brought my car in to check the brakes. I did not receive my car back until December 12. On December 15, the car stopped me. Due to many problems on their end. My bill was reduced. I took it back to Kia. again yesterday. Akaash Niakar stated that they cannot duplicate the problem and it will take time due to my car being an older model. He also stated that this a new problem and I would have to pay for the repair. I do not feel that I should have to pay. I only had the car 3 days and another problem has occurred. I am reaching out to you for assistance to resolve the issue and provide me with customer service that everyone deserves.
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ID
#1734924 Review #1734924 is a subjective opinion of poster.
Service
Elk Grove Kia Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

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