Marissa G Vni

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Refusal to refund $80 despite photo evidence

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Elizabeth and Clarke - Refusal to refund $80 despite photo evidence
I tried to cancel my order with Elizabeth and Clarke, but was unsuccessful as they refuse to cancel orders after billing, even if shipping is several months away. (I was billed 12/15/19, tried to cancel 1/26/20, and the box shipped 3/1/20.) Thus, shortly after receiving the box, I returned the full order of 3 women's shirts on 3/14/20. However, Elizabeth and Clarke claims that their warehouse only received 1 of them and would not refund the other 2 shirts. I sent them a photo of my shipping receipt from USPS (showing the weight of the return box to be the weight of the full 3 shirt shipment), but they ignored my emails with this evidence completely and did not even acknowledge it, despite followups. USPS's tracking portal did not show any incidents that could have disrupted my return en route, so I'm certain that their warehouse mis-processed the return. Elizabeth and Clarke's customer support is unethical, and they are swindling customers by failing to admit that their warehouse can make mistakes despite photo evidence.
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Avoid shopping here

Anonymous
map-marker Mount Laurel, New Jersey

Horrible person

I have performed work for Melanie Moore/ Elizabeth & Clarke and invoiced her for services. She has refused to pay me so I am forced to take her to court to collect. She has profited from services rendered however she is extremely greedy, petty and untrustworthy. I am not surprised to see that she has refused refunds. I have never seen an ounce of generosity in the 12 months that I have assisted her. I have been to her home office for entire days and never even offered a glass of water. On one particular occasion I assisted her an entire day in which I was never paid- she did not even offer to buy a cup of coffee, lunch or cover my transportation costs (over $50) ! Cheap, cheap, cheap
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Reason of review:
Problems with payment
Anonymous

Elizabeth and Clarke - Customer Care Review

Lost track of time over the holidays and got charged for a box. My account was in the negative as a result. When I asked for a refund and to cancel my subscription as I can no longer afford it, they outright refused my refund saying they "already put the order in for the shirts " even though I haven't picked out a single shirt. They are straight up crooks that aren't willing to work with you. I've skipped boxes in the past, and sent them an email like I was advised to and gotten charged anyway. Their customer service rep basically hung up on me. After being a customer for a few years you would think they'd be willing to work with you. But it's obvious they don't give a *** about the customer
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

I have performed work for Melanie Moore/ Elizabeth & Clarke and invoiced her for services. She has refused to pay me so I am forced to take her to court to collect.

She has profited from services rendered however she is extremely greedy, petty and untrustworthy. I am not surprised to see that she has refused refunds. I have never seen an ounce of generosity in the 12 months that I have assisted her. I have been to her home office for entire days and never even offered a glass of water.

On one particular occasion I assisted her an entire day in which I was never paid- she did not even offer to buy a cup of coffee, lunch or cover my transportation costs (over $50) ! Cheap, cheap, cheap

Anonymous
map-marker Flushing, New York

*** quality...

Elizabeth and Clarke - *** quality...
Their shirt made me itch, the fabric is cheap, bad quality from china, stitching was frayed and buttons were not sewn tight, horrible fit , tight in spots, very uncomfortable to wear. I threw it in the trash along with their fancy upscale box and packaging, it was not worth my time to send it back for a refund. I do not recommend their products to anyone, it is my opinion that their product line has other issues regarding fit & quality as well... there was also a slight odor on the fabric which smelled like a cross between onions & bleach, very pungent and I feel my rash developed as a consequence of wearing the shirt.
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Reason of review:
Bad quality
Anonymous
map-marker Lima, Lima

Elizabeth and Clarke - Shipping Service Review from Lima, Lima

Shipped my box to the wrong address, then refused to do anything to make up for it. They did not accept blame because their records showed the box as delivered, even though it was delivered to the wrong address! When I posted about my experience on Facebook and Twitter, they deleted my comments and blocked me from their pages --- this makes me wonder who else has tried to post about bad experiences and been silenced. True American freedom does not apply to this company - perhaps run by communists? Avoid at all costs...
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Reason of review:
Problem with delivery
Naomia Eva

Discriminatory practices, libels consumers

Elizabeth and Clarke - Discriminatory practices, libels consumers
Back in June 2013, the founder of Elizabeth & Clarke, Melanie Moore, provided me with a $100 credit to keep me as a customer after shipping snafus meant that I wouldn’t get my June shipment until nearly July. I accepted the credit, even though this was the third time that I had experienced shipping delays, and despite the fact that two of my shirts were beginning to show quality issues after just two washings (the pocket was unraveling from my Blackwell tank, and my Browning flannel shirt had started to pill). Yet I really wanted to give Elizabeth & Clarke another chance. There was no indication in the email from Ms. Moore that my account was closed in any way. In September 2013, Elizabeth & Clarke released information on its Winter 2013 collection. The collection features only short-sleeved and a sleeveless option (well, one long-sleeved option out of five shirts, but it’s not a new style). But even worse, Elizabeth & Clarke named a shirt after a highly controversial U.S. Senator, Elizabeth Warren (D-MA). (And yes, on its website, Elizabeth & Clarke says, "Named after our favorite Senator...", so there is no question that it named the blouse after Senator Warren.) Senator Warren is anti-small business, has lied about her heritage to get ahead, and votes lockstep with her party without regard to her constituents. In other words, Senator Warren is not a woman to be admired. I posted on Elizabeth & Clarke’s Facebook page about my displeasure regarding the naming; the company deleted the comment and banned me from posting without explanation. I emailed it about how it wasn’t appropriate to name a shirt after someone so controversial; Elizabeth & Clarke never responded. Finally, I logged into my account, and I noticed my $100 credit was missing. It had been reduced to $1. I called Elizabeth & Clarke's customer service number. I didn’t get the name of the customer disservice representative I spoke to, but that three-and-a-half minute call was a prime example of how not to treat paying customers: Me: I’m calling because my credit has vanished from my account. Rep (who is most likely Melanie Moore) looks up account: Oh, your account has been closed. Me: What? Why was it closed? Rep: I don’t know. But it’s closed. Me: Where’s my credit? Rep: I don’t know. What do you want us to do? Me: Well, I would have liked to have kept my credit, and I certainly would have liked a response to my Facebook post— Rep: Oh, I remember you. We allow comments about the quality and style of our shirts, but we don’t allow hatred toward women— Me: How is disliking the name of a shirt “hatred toward women?” Rep: We don’t allow hate speech. Me: I understand, but how is posting that Elizabeth Warren is a bad Senator and lied about her heritage— Rep (getting angry): We don’t allow hatred toward women. That’s hate speech. Me: How is that hate speech? You named a shirt after a controversial— Rep: We’re a private company and we can do what we want. Me (incredulous): Maybe you should think about that, and stop arguing with customers. We’re the ones who keep you in business. You may be a private company, but I’m a private citizen, and conservative women wear shirts too. Elizabeth & Clarke canceled my account, revoked my credit spitefully, deleted my Facebook post, never responded to my email, and never responded to my Tweets. Apparently hatred toward conservative women, or women who disagree with the company or its ultra-liberal founder, Melanie Moore, is okay. Elizabeth & Clarke then libeled me to the Better Business Bureau. When I complained to the Better Business Bureau about Elizabeth & Clarke's practices and demanded that the company purge all my personally identifying information from its database, Elizabeth & Clarke justified removing my credit and closing my account by providing the Better Business bureau with falsehoods, misinformation, and flat-out libel. The company spent a great deal of time mining my social media accounts and blogs to attempt to portray me in the worst possible light, ignoring the fact that I had written a pretty glowing review in December 2012 of its service and accusing me of "harassment" and "tortious interference with [its] business." Given the questionable quality of the merchandise and the reprehensible attitude toward customers that disagree with it, I would avoid Elizabeth & Clarke at all costs. Elizabeth & Clarke is a legally and ethically moribund company. In other words, steer clear.
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Loss:
$100

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