Catherine D Sbq

Unauthorized auto ship and pay

Early in March I saw ad on my PC re Neucoblast and Neuro RPM for energy and enhances endurance. "Send for FREE trial and pay for shipping." I am 81 years young and have not EVER ordered auto delivery or auto pay. Their ad is deceptive and I did not see where I would receive auto shipments. I tried to buy groceries and my debit card would no go thru due to this company using my debit card on 3/19 in the amount of $87.90. I called company and spoke to Christopher who told me that no refunds and could not refund my money. I said that I would go to Post Office tomorrow and send their supplements back. He said oh no don't do that cuz you need an RA. And no refunds as if I read the print I would have known that. He gave me to his supervisor, David employee #A240. He said no refunds. I was on phone for ever and he came back and said he would send me check for $21.97, I said no I wanted the $87.90 returned to my checking account, after 2 more put on holds he came back and offered me 50% off and again I said NO I wanted my $87.90 refunded to my checking account. He said no and I said I would go to bank and dispute this and he said they would side with their company. I feel companies like this one are predators and can easily deceive the general public especially the elderly. And further not to refund money from a product for any reason at all is very suspicious and unheard of. I want my money returned to my checking account . I am writing to the FTC also. Thank you, Catz Dienes PO Box 1184 Saugatuck, MI 49453
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Loss:
$8790
Reason of review:
Poor customer service

Preferred solution: Full refund

James K Vco

"deceptive marketing tactics"

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"deceptive marketing tactics " Same thing happened to me.
View full review
Loss:
$170
Cons:
  • Deceptive marketing tactics
Reason of review:
Not as described/ advertised
1 comment
Guest

I had the same problem. In my opinion they are a complete fraud.

The 87.50 charge after 14 days is not adequately disclosed in the online marketing material. The ad says a sample for $4.95 plus shipping, In reality you are agreeing to pay close to $100.00.

As I said in my opinion this is a complete scam. Spent a long time on the phone with a less than helpful call center employee.

jamestkirk

Neuro RPM or Neuco Blast, RUN, don’t walk away. Total Scam.

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Smartday (aka also elitesmartday.com) Tel 800-289-**** Smart Day Marketing, LLC 301 West Bay Street, Ste 1400, Jacksonville, Florida 32202 USA If you run across this smartday or elitesmartday.com or Neuro RPM or Neuco Blast, RUN, don’t walk away. Total Scam. I found their charges on my credit card. I called smartday (800-289-****) and they would not issue a credit. They wanted to make a “deal”. I have already called in and placed this in dispute with the credit card company. Furthermore, in calling in I found that I was not the first and certainly not the last to call in with the same circumstances of being surprised by this company. I have had this card number stopped and it is being replaced with a new card and number just in case they try to charge their membership fee of $85.99 again. They did try. Be this as it may, I called the smartday (aka also elitesmartday.com) and asked for a refund and/or correction. They would not do it. They did say that they would cancel my "membership". I don't believe it. So putting a stop on the card is the best way to stop them. I am one of many that have been fooled. I will do whatever legality is necessary to help stop this activity on their part and warn other people.
View full review
Loss:
$160
Reason of review:
Not upfront with terms

Preferred solution: Full refund

1 comment
Guest

Amen. Same SOP situation with me. I have to wonder how many people they scammed.

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