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Elite Roofing of Nashville Damaged Our Home and Wouldn't Fix It!

WE WOULD NEVER RECOMMEND THIS COMPANY! They caused extensive damage to our home; they consistently used sub-par and untrained laborers on our job, and they have been dishonest and unfair in dealing with us! We began negotiating with Elite Roofing for a new roof for our house on April 11, 2011. After spelling out in detail to Elite the extent of the work to be done and the specifications of all of the materials to be used, we signed a contract with Elite to completely re-roof our house on May 11th. They were unable to get all of the products needed to start the job on site until Monday June 20th, and they began working on the roof that afternoon. From the start Elite did not provide supervision for the workers on site – workers showed up at times not agreed to, and performed work in a very sloppy and unprofessional manner, leaving debris and trash all over our property. On Tuesday June 21st, the roofing crew had approximately 800 sq.ft. of roof uncovered with no decking or shingles, attic open to the sky, when it began raining around noon that day. No one from Elite contacted us to notify us that there was a problem during the day. We came home and discovered that evening that the interior ceilings, walls, and floors of several rooms were soaking wet with standing water. After several phonecalls trying to reach an Elite representative, the manager, James Ball (aka "Jimmy") finally came to the house to look at the interior damage around 8:30 pm on June 21. Jimmy promised us that Elite would pay for all necessary repairs at their cost. On June 22, I noticed that the shingles that had been hastily installed during the rain the previous day looked strange, and I discovered that the roofing shingles had been installed incorrectly and they had voided the warranties on all the materials. I told Jimmy that Elite would be responsible for tearing off all of the shingles and underlayment that had been installed to date and providing new materials to be installed correctly per the manufacturer's instructions. During discussions about how to go about repairs, I learned that the workers that had done all of this work and damage were actually under a subcontractor named Pablo Bonifacio – none of the workers were Elite employees. Jeff and I demanded that Pablo's crew NOT be allowed to return to our job, and we requested that Elite provide different roofing workers who would do a better job. From June 22 to July 8, Jimmy and various workers began trying to repair the interior damage to our home, but they only worked for only a couple of hours each day, and the workmanship was terrible. We kept asking Jimmy and the owner of Elite, D'Arcy Porter, to please get some more competent and professional workers to repair our house, but their progress was VERY slow. When Elite found out that we had contacted their insurance company to file a claim, they stopped work and made no effort to make any repairs after that. Now we are having to hire our own subcontractors now to repair the damage that Elite has done. Elite left our roof a dangerous mix of old shingles, new shingles, and temporarily-nailed-down waterproofing membranes, and we are having to pay out of pocket to get other contractors to fix everything. Among the specific problems we have had, and continue to have, with Elite: - They did not have the materials available to start work in the time frame they said they would. - They were very disorganized about ordering materials – a few times the wrong materials were delivered to our house, and we had to check everything they purchased to make sure the right materials were actually being installed per our contract. - They did not disclose to us that they use subcontractors on ALL of their residential roofing projects – no Elite employees work on private house jobs, so the consumer doesn't know who will actually be installing their roof. - They failed to communicate the scope of the work with the workers on site (who were a subcontractor crew), and did not provide any supervision of the workers at all. - All of the roofing products were installed incorrectly! The plywood sheathing was not nailed down properly, the waterproofing membrane was installed on top of the underlayment (supposed to be the other way around), the vents were cut into the roof sheathing in such a way as to damage the structural integrity of the roof, and the shingles were not lapped per the manufacturers instructions, causing ugly seams in the roof and potential leaking hazards. The entire roof was done wrong and will need to be torn off and re-installed. - After the rain damage to our house, Elite has shown no sense of urgency in making repairs. It has been very difficult to schedule workers, the workers that have shown up have been not properly qualified, and two months later, the interior of our home is currently still in a state of disrepair and the roof is severely compromised. - Despite our demand that Bonifacio's crew not be allowed to work on our property after the rain damage event, Elite attempted to save money on the repairs by bringing various workers to our house for weeks after without telling us that they were also Bonifacio's employees. Elite did not respect our requests for different, more competent workers. - Elite told us right after the rain damage event that they had filed a claim with their insurance company to pay for the damage. This turned out not to be true – they never did file a claim with their insurance. Weeks later we had to file the insurance claim ourselves because Elite would not do so. - Elite's contractor liability insurance, Builder's Mutual, refused to cover the rain damage to our home and would not pay for any repairs. The sloppy workmanship and unacceptable roofing practices are not covered by insurance at all. - Elite is listed as a "GAF Factory Certified Installer" – however, through talking to GAF's corporate offices after this incident and talking to the GAF territory manager for this area, we have since learned that the "qualifications" for a roofer to get this designation are distressingly lax, and this factory certification program in no way guarantees that a roofer is competent or properly trained. We actually feel that this designation misleads the public by implying that a roofer has special experience when this may not be true (as it certainly wasn't in Elite's case). - Elite did not repair our roof - after the roof had sat unrepaired for over two months, we called their materials supplier ourselves, and found out that the roofing materials needed for our repair had been sitting on their supplier's warehouse for over 4 weeks. Elite had not paid for the materials, and had past-due accounts on other jobs, and was just letting the materials sit there unclaimed. - Elite has not treated us as though they care about us at all through this whole ordeal. Jimmy Ball and D'Arcy Porter have expressed verbally that they are sorry for what happened and would "like to make it right;" but actions speak louder than words, and Elite was VERY slow to respond to our requests for help, and made the absolute minimum of effort towards resolving our problems. We feel like we were completely deceived into believing that Elite was capable of re-roofing our home. The work they have done has been of shockingly poor quality, and they have been downright negligent in handling of the damage that they caused to our home.
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4 comments
#709860

Companies like this give all roofers a bad name

#667278

they sound just horrible. I was really appalled at the complaint. I am very gun shy anyway since I have been ripped off before in the past by other contractors

#492082

Did you get an attorney? If so were they good and did they do it on contingency?

We need one. thanks!

#475969

This is just one of MANY complaints against this company in the Nashville area. They are also known locally for NOT paying their suppliers or help, which is why it frequently takes a long time for them to get materials to complete your job, and can only get mediocre subcontractors to work for them.

ELITE - their name says it all!

Yeah, right! LOL!!!

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ID
#263745 Review #263745 is a subjective opinion of poster.
Location
Knoxville, Tennessee

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