At every hurdle problems were encountered from UPS not collecting my laptop after my deposit had been paid, charging me £100+ for what should have been a minor quick job repair and going ahead with the repair before asking me whether I was okay with the price, insisting that payment could only be made online (despite rarely having access to a computer because of the shifts I work), telling me that my laptop would be delivered tomorrow guaranteed (3 days and counting and still nothing). Staff don't care that I've had to take days off work unpaid to wait for collection. By time I'm done, this simple job will have cost me £400 more! Worst company ever!
Ripped off totaly by computerised quote F@@KING JOKE OF A COMPANY
Requested an on-line quote for an i-phone 4s front & rear screen replacement, was quoted £59.99 which included collection and re-delivery had to pay deposit of £17.99. When phone was ready received an e-mail to request payment ob balance, when i logged on to do this the balance was £71.99 when i contacted them they told me the quote was net of VAT. iT ONLY SHOWED THIS ON THE QUOTE RIGHT AT THE BOTTOM OF THE PAGE IN VERY SMALL TEXT. I had to call to have the deposit taken off so had to pay balance of £54 Phone was collected and returned in 7 days but only front screen was replaced when i contacted them they claim I was only quoted for a front screen replacement, DOH i cud of gone down the street and paid £55 for a same day express service for this. Don't use a total rip off place needs closing down. Just about to contact CAB as am absolutely raging at the un-professionalism and lack of customer service
Douglas, Isle Of Man
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