Artie Nqq
map-marker Forest Lake, Minnesota

No response to emails re missing item

I ordered a cellphone skin & clip hanger on November 18, 2010. Clip hanger arrived a week later, note inside package said that the skin was backordered. I contacted them 4 weeks later via email, no response. Again the following week, no response. Finally on Jan 8/10 I called (not a toll-free number). Put on hold a long time after I stated my issue. Woman came back on the line and said item would be shipped that day. I asked why my emails had received no response. She said their email peson as been sick. I asked if he had been sick for 5 weeks. She said he'd been sick for one week and had no explanation to lack of response. Apparently if I hadn't called, it would never have been shipped.
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map-marker Santa Rosa, California

Did not ship item - USPS tracking: "Item never mailed

Purchased a cellphone accessory using PayPal. When I complained to PayPal a week after the purchase, the seller responded at that time with a USPS tracking number. The USPS response to the tracking number was that USPS received the electronic tracking number from the seller but never received the parcel for mailing. Only judging by other similar reports about this seller, I assume that the seller has a willful policy of not shipping the product and not refunding payment. My advice: Don't trust any seller of anything on the web. That will make the credit card and banks and search engines lose revenue and they have the power to stop such seller's non-delivery policy. Consumers must boycott the web in mass.
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I fear I may run into the same problem with this cell phone accessory company.

I placed an order for a cell phone case on 7/18. By 8/01, still no case. I've been told by a not-so-pleasant and so-called customer service rep that it will another week before the item is shipped. Allegedly, the item is on back order. I was not notified of this order status. You cannot check your order status online. And my email to check on the order status was not returned.

I'm in the process of sending a complaint to the company (although a direct contact person could not be found) and the Better Business Bureau. While I don't agree you shouldn't trust anyone online, I do believe you should be wary. On a more personal note, I would NEVER recommend EliteXtreme to anyone. My advice: shop elsewhere.

reply icon Replying to comment of Guest-64515

I am having the same problem!! I ordered three cell phone cases, got two of them.

This was three months ago. Still waiting for the third cover.

No refund or cover yet... Lisa Newton

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Teresa D Aro
map-marker Nashville, Tennessee

Cell phone case

I ordered a cell phone case from and they not only will not respond to all of my emails and my responses on their "ticket" but they will not give me a refund for a product they never had! They informed me once that they hadnt rec'd the item to ship it but they sure took my money! I have tried to contact them over and over to receive a full refund but I get no response. How does a company get away with stealing from consumers?! All i want is a refund and I dont think thats going to happen!
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MY ORDER WAS NEVER SENT! I spoke to a rude ignorant person named Sarah.

She told me I never ordered anything, and hung up on me! I put in a dispute to paypal...also, complained to central fla.

BBB. These people need to be put out of business!


I had the same exact scenario. I received one of the two items I purchased almost immediately but got the runaround for a month on the second item.

I just talked to customer service and they said its going to take two weeks to refund my money.

This company is ridiculous, do not buy from them. The item I did receive was made poorly and came scratched with chunks of other colored plastics in the case.


I'm with you I ordered a cell phone cover for my daughter and have yet to receive it. I have tried contacting them through email, livehelp, and by phone and I cannot get through to them. I have made a claim through paypal to get my money back as that is how I paid so hopefully I will get a refund and be done with this company.

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