No response to emails re missing item
I ordered a cellphone skin & clip hanger on November 18, 2010. Clip hanger arrived a week later, note inside package said that the skin was backordered. I contacted them 4 weeks later via email, no response. Again the following week, no response. Finally on Jan 8/10 I called (not a toll-free number). Put on hold a long time after I stated my issue. Woman came back on the line and said item would be shipped that day. I asked why my emails had received no response. She said their email peson as been sick. I asked if he had been sick for 5 weeks. She said he'd been sick for one week and had no explanation to lack of response. Apparently if I hadn't called, it would never have been shipped.
Forest Lake, Minnesota
Did not ship item - USPS tracking: "Item never mailed
Purchased a cellphone accessory using PayPal. When I complained to PayPal a week after the purchase, the seller responded at that time with a USPS tracking number. The USPS response to the tracking number was that USPS received the electronic tracking number from the seller but never received the parcel for mailing. Only judging by other similar reports about this seller, I assume that the seller has a willful policy of not shipping the product and not refunding payment. My advice: Don't trust any seller of anything on the web. That will make the credit card and banks and search engines lose revenue and they have the power to stop such seller's non-delivery policy. Consumers must boycott the web in mass.
Santa Rosa, California
Cell phone case
I ordered a cell phone case from elitextreme.com and they not only will not respond to all of my emails and my responses on their "ticket" but they will not give me a refund for a product they never had! They informed me once that they hadnt rec'd the item to ship it but they sure took my money! I have tried to contact them over and over to receive a full refund but I get no response. How does a company get away with stealing from consumers?! All i want is a refund and I dont think thats going to happen!
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