Poor Pain Management

Very professional staff unfortunately I can't say the same for the office manager smh very discouraging, I'm taking it personal at this point this is the 2nd time tht this woman came at me in an unprofessional manner. She really give tht office a bad name & it's not fair because the other office workers & doctors treated me fairly. If I'm a patient, the office manager should not be able to make judgements about what meds a patient can & cannot be prescribed. To avoid any further problems I'll be going elsewhere for my dental services.
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ID
#1057827 Review #1057827 is a subjective opinion of poster.
Location
Takoma Park, Maryland
Service
Elite Dental Care Office Manager
Reason of review
Poor customer service

Short Review on January 20, 2017

Worst scheduled an appointment had to wait an hour before I had to leave to get my child so I rescheduled the appointment and waited over 2 hours to be seen
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ID
#994563 Review #994563 is a subjective opinion of poster.
Reason of review
Poor customer service
Junior Reviewer

RUDE RECEPTIONIST, NICE DENTIST.

Update by user Apr 12, 2013

LEFT THIS OFFICE AT 1:20 P.M. AND WENT DIRECTLY TO SAM'S CLUB5 MIN.

AWAY FOR AN ANTIBIOTIC GIVEN TO ME BY THE DENTIST.WAS TOLD IT WOULD BE FILLED ABOUT 2:30 P.M. WAITED FOR THE DENTIST TO CALL THE PHARMACY BACK REGARDING A QUESTION BY THE PHARMACIST. AT 3:45 P.M. STILL NO CALL BACK.

I CALLED THE DENTIST AGAIN AND 3 MORE TIMES AND LEFT A TOTAL OF 4 MESSAGES.

NEITHER THE PHARMACIST OR I EVER HEARD BACK ABOUT MY PRESCRIPTION. RESULT, I NEVER GOT IT.

Original review posted by user Apr 12, 2013
WENT TO THIS DENTIST FOR THE VERY FIRST TIME TODAY, APR.12TH. THE HYGENIST AND DENTIST ARE VERY NICE AND CARING AS WELL. UNFORTUNATELY, THE SAME CAN'T BE SAID FOR THE RUDE RECEPTIONST.UNECESSARY ,ESPECIALLY WHEN I'M IN PAIN. A REAL LIABILITY TO THE REST OF THE STAFF AND THE DENTIST.THIS DENTIST WOULD BE FAR BETTER OFF REPLACING THIS DISRESPECTFUL RECEPTIONIST WHO SHOULD HAVE BEEN TAUGHT MANNERS AS A CHILD. SHE OBVIOUSLY HAS A SEVER PERSONALITY DISORDER OR ATTITUDE PROBLEM.SINCE I THINK THIS DENTIST IS QUITE CARING AND VERY PROFESSIONAL, I WILL CONTINUE TO USE THIS LOVELY LADY DENTIST. I WONDER HOW MANY PATIENTS SHE LOST BECAUSE OF HER UNPROFESSIONAL RECEPTIONIST.
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4 comments
#1337537

Time for a different dentist. Just make sure you avoid dental mills like Aspen, etc.

#786631

What a rude and threatening person he was to everyone in the office. What he omitted in his comments was how extremely threatening, scary and rude his behavior was to the doctor and the office staff.

Personality disorder and attitude was exhibited by this person !!

His scary and rude verbal abuse extended from office to internet reviews. Why is this person can write anything he wants regardless of what his behavior was?? I am sure this was not the only internet reviews he did. It is not fair only this person's reviews can be posted without knowing how this person was.

Yelling and screaming nonstop as soon as this person opened his fowl mouth after shown up in the office. Came for mild discomfort (not shooting throbbing pain) which was not treated correctly by all the doctors this person saw according to this person. Started to yell and scream rudely and continuously with threatening bodily gestures about how his life was messed up by other people and numerous doctors who he had seen. Yelled also about his pain on his leg and back which had nothing to do his discomfort in mouth or face?

I guess he forgot that it was a dental office.

Tried to help this guy and told him to stop yelling and screaming rudely with threatening gestures if he wanted to be helped. He stopped very briefly, then went out to front desk and abusively started doing the same thing again. The front desk staff wouldn't not take the verbal abuse, so she stood up for herself. This unfortunately led to this person's horrible comment about the office.

Regarding at the pharmacy, he wanted only $4 prescription at a certain pharmacy.

The person called not several times but about 10+ calls within very short period of time (within about 40-45mins). I am talking about literally every few mins. When called back the pharmacy directly within 40-45 mins later, this person left shortly after first few calls which were made within 10 mins of the time period, per attending pharmacist.

More astonishing was this person was waiting in front of the office next morning waiting for us to open (It was on Saturday and we are open monthly.

He would not have known which Saturday we would open. This means he was waiting without knowing when or whether the office would open that day.) A Person with a normal psychiatric composition would not do this. No wonder this person couldn't find anyone to help him with possibly no discomfort??. Almost called the police.

He was told to leave the office immediately and never to come back. We all were extremely scared that he might hurt all or any of us physically and possibly had or brought a weapon to hurt us seriously. Because it was Saturday, most of other businesses in the building were closed and We were very very scared of this person coming back with a weapon or something.....! Yet, this person wrote a horrific reviews about the office.

It is just unfair !!!!!

#1337527
@PissedConsumer786631

Well sadly to say I've had the same experience exactly the same! The doc & other staff was very professional but I can't say the same for the office manager, very discouraging & very rude!

I never filed a complaint becuz I'm not trying to get anyone in trouble but this 1 here I can't let go, it will actually make it better for other patients, this woman doesn't want me to have anything for pain & swollen face, she made an issue out of ibruprophen, not to mention tht the doctor told me he will give me something for pain whenever he do work, and thts fair we agreed, but the office manager insist tht I pay outta my pocket oppose to me getting a script & get it thru insurance for a lesser price. I didn't know tht an office manager can make decisions on wht meds a patient can receive??

Not to mention I was given those tablets back in April, we're in June & now I'm being denied pain meds, let alone antibiotics?? Shr need to stay in her lane & be an office manager & stop harassing patients.

#636847

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry Get over it!!!! :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

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ID
#400279 Review #400279 is a subjective opinion of poster.
Location
Exton, Pennsylvania

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Summary

Elite Dental Care is a dentistry medical that is based in Waterford, Oakland, MI. The office of the dentistry is devoted to restoring and enhancing the natural beauty of customers smile using non-invasive procedures, such as Lumineers, Porcelain Crowns, and Sapphire Whitening, etc. Elite Dental Care hosts state-of-the-art preventative technology like VelScope Oral Cancer Screening and digital X-rays to better detect oral disease and illness. The offices provide comfy blankets, TV and refreshments. They also have relaxing music available while a patient is receiving treatment. Elite Dental Care has two locations in Waterford, MI and West Bloomfield, MI.

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Elite Dental Care is ranked 112 out of 392 in Dentistry category

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