Elite Limo Chicago

Elite Limo was the WORST EXPERIENCE EVER! We used them on two separate occasions, hoping the first time was a fluke. Well, it WAS NOT. They were 60 minutes late picking us the first time, and made us miss our first stop. The second time around, they were 30 minutes late, and the bus broke down on the highway. We missed our reservation, which was prepaid-$$loss of money for our group, and then we got downtown so late, we could not get in the bars without an hour wait. Ruined our group outing. The replacement vehicle was a hummer, half the size of our bus. our pickup time was a battle with them, they wanted to stick to the contract, while we lost out on 2 hours of fun. they did not care and wanted to stick to the time, even though they made us late! we called the Monday after to express our dissatisfaction, they hung up on us stating "we are not going to speak with you about this contact." REALLY? They would not credit us any money back FOR THEIR BUS BREAKING DOWN and were trying to charge us extra for the pick up time over, GO TO ANOTHER COMPANY!!
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ID
#704575 Review #704575 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Poor customer service

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