Elite Airways
Elite Airways Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Elite Airways reviews show a 1.6 star rating from 5 reviews, 50% would recommend, with an 80/20 unfavorable/positive split. Consumers cite medium price level, Vero airport as a pro, and frequent no communication or absent airport representatives.
Key Takeaways for Future Customers
- Expect limited network and route changes; plan backups.
- Be prepared for customer service difficulty when seeking refunds or flight status.
- Consider fully refundable alternate flights for critical travel.
- Vero airport location is a positive if it fits your route.
Negative Feedback / Risk Areas
- Frequent flight cancellations without notice and customer complaints about refunds and flight credit refusals.
- Poor customer service responsiveness by phone and email.
- Reports of lost hotel costs and long refund delays.
Positive Feedback
Some customers received full refunds, praised individual representatives, and noted good service on certain Vero Beach flights.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Elite Airways reviews show a 1.6 star rating from 5 reviews, 50% would recommend, with an 80/20 unfavorable/positive split. Consumers cite medium price level, Vero airport as a pro, and frequent no communication or absent airport representatives.
Key Takeaways for Future Customers
- Expect limited network and route changes; plan backups.
- Be prepared for customer service difficulty when seeking refunds or flight status.
- Consider fully refundable alternate flights for critical travel.
- Vero airport location is a positive if it fits your route.
Negative Feedback / Risk Areas
- Frequent flight cancellations without notice and customer complaints about refunds and flight credit refusals.
- Poor customer service responsiveness by phone and email.
- Reports of lost hotel costs and long refund delays.
Positive Feedback
Some customers received full refunds, praised individual representatives, and noted good service on certain Vero Beach flights.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Booking number 265****
Elite Airways stopped flying without notice and owe me $916.00.
I do not know how to contact them for this refund.
Preferred solution: Full refund
Checking on flight from ve
I purchased a ticket on Elite Airways two weeks ago. After checking with the gate agent 0ne week priorI found out that I was not scheduled on a flight.
in fact I found out that Elite Airways does not , Sunday 11:50 from Vero beach, FL . Arriving in Providence, RI at 2:40.
Possibly my payment didn't go through but I doubt it. I have since purchased a new ticket on Breeze Airlines for that date and time.
Hard to get ahold of you by phone. Left my paperwork at home ad don't have flight information. Need to check status.
Preferred solution: Answers
Clark, New Jersey
Sent two emails no response
- - No response to my text; I want a full refund from Elite Airways.
- - Reservations canceled two days before departure, causing two hotel days lost ($600).
Nobody responded to my text message I want a full refund and I am just getting nothing from elite airways I had reservations and they were canceled two days before I was leaving and I lost two day of hotel too. That cost me 600 dollars please issue me a refund I have been trying for this a year n half now
User's recommendation: Don’t fly this airline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscontinued service from my city and refused ticket refund (only credit)
- - Purchased SRQ to HPN ticket with a 1-year flight credit.
- - SRQ service ended; nearest airport is hundreds of miles away and refund was denied.
I had purchased a ticket from SRQ to HPN for travel in January 2022. Unfortunately, I had last minute changes and had to postpone my trip.
They gave me a credit with 1 year to use. Fair enough. However, this summer, when I went to rebook the trip I learned that they stopped serving SRQ and the nearest airport they serve is hundreds of miles away. In this case, I politely asked for a refund but they flatly refused saying [in so many words] "tough luck." I'll never use them again!
Beware, their network is very limited and they change cities with little to no notice. Don't get stuck like me with a worthless flight credit!
Preferred solution: Full refund
User's recommendation: AVOID
Inquiry inquiring about large dogs allowed to travel in the cabin area with the owner Google says that this is the only airline that allows dogs 65 lb and under to sit next to me on the plane is this
Was just wanting to get some information on your pet policy large dogs allowed in the cabin area instead of below with the luggage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery unsatisfied customer
- - Flight Newark to St. Augustine canceled on 8/1; I rebooked and am awaiting credit.
- - Return flight canceled on 8/9; I had to rebook.
Booked a round trip flight from Newark to St. Augustine leaving on 8/4, on 8/1 they cancelled our flight and I had to book with another carrier.
Finally at my destination I received another email that my flight coming home was cancelled for 8/9. Once again I had to book with another carrier to get home. It was a big inconvenience and I was very upset. I am uncertain if I will ever fly with them in the future.
They should be more professional. And to top it off I am waiting for them to credit my card which I used to book this flight.
Preferred solution: Full refund
User's recommendation: Make sure you don’t have to be somewhere on a specific date
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was able to take my flight from Vero to Portland but had a lot of anxiety about the flight actually going .
Everything was good but flight was full of people whose previous flights had been cancelled . Many dogs were on the flight and the services were great .
User's recommendation: Book alternate flights that are fully refundable
Wanted info on flights
Called to get info on flights from Vero to Portland, no info at airport nor on phone, closed.!!!
!!!
!!!
- No way to get information
Preferred solution: Info on flights from Vero
Indianapolis, Indiana
Thought I was booked on flight tomorrow..Vero Beach to Portland
Just a cancellation. But these are crazy times!
No issues. Hit wrong website to contact Eliteand ended up on a negative website in error!
User's recommendation: Great service!
Flight got cancelled
What is the recourse when a flight gets cancelled and your customer service is closed!!! What am I going to do ?
Useless is your customer service. Shame on you!!
User's recommendation: Don’t fly on this airline
Flight to Vero Beach, Fl.
- - Flight was delayed 2.5 hrs, then 7 hrs, and canceled.
- - Refund offered, but no alternate booking help; customer service unavailable.
Flight was delayed for 2 1/2 hrs, then it was delayed 7 hrs, and then then canceled the flight! They offered a refund, but no alternate flight booking assistance.
Not even an attempt. They said to call customer service, but they are closed, with no other options.
- Vero airport
- No representative at the airport
- Lack of options
Preferred solution: Full refund
Scarborough, Maine
Flight Cancelled
They cancelled my flight in February then again in March. Had to rebook and cancel hotel and auto reservations both times. No offer for any future discounts to get me to return to them again.
User's recommendation: Beware
Brooklyn, New York
Heather a representative of yours .
- - -Heather was nice, helpful, and professional.
- - -Flight planning faced Sarasota/Melbourne closures; after several attempts, arrangements were made.
Heather was so nice and helpful and professional. We had quite a time getting our flight plan straightened out.
After our arrangements were canceled because of the stopping of using the airports 8n Sarasota and Melbourne Florida. After a few attempts we got things planned. She was excellent. I just feel i was very lucky to get her on the phone.
I hope our flight is as pleasant as she was.
Please thank her for her wonderful service.
ELLEN SMITH.
Oh I am not a pissed customer. I am a happy customer but didn't find a happy customer section.
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Laurelton, New Jersey
I got a full refund. I’m very pleased with the outcome
- - Booking # 262****: flight moved from 12/20 to 12/21; I must be in NY the 20th and will drive; please cancel and issue a full refund per FAA rules.
Booking # 262****my flight was changed from 12/20 to 12/21. I need to be in NY on the 20th and will have to now drive.
Please cancel my reservation and issue a refund. According to FAA rules, I am entitled to a full refund since the planned flight delay is more than 5 hours.
Thank you
Pat Anderegg. 646-286-****
User's recommendation: Positive
Customer Service or lack there of
- - Flight was on time until boarding, then canceled due to a dent in cargo door.
- - Reservations to reschedule are hard to reach; no staff and no phones.
First time flying out of Westchester Airport to Martha s Vineyard on Tues., 8/24. Flight was on time until we were ready to board.
Cancelled the flight due to a dent in the cargo door. Trying to get in touch with reservations to reschedule is a nightmare. Nobody at the airport, nobody answering the phones, and no flights going out.
I had to leave a message for them to call me back. I'm still waiting.
- Location
- No communication
- No representative at the airport
- No customer service
Preferred solution: Full refund
User's recommendation: Would not recommend. Zero stars.
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I have to agree. I was scheduled on Vero Beach to Westchester tomorrow, and Ellite cancelled the flight late yesterday.
No assistance getting alternative flight. Had to book with JB at 3X the cost out if an airport 1.5 hours away.
They’ve done this twice to me now. Never again.