Resolved
Demetrius C Ayw

Resolved: Fraud

Updated by user Nov 17, 2023

Company fixed the issue and I have been provided with apology.

Original review Oct 17, 2023
Debit card unauthorized transaction.. I did not make transactions on my debit card. I need to report fraud.
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Loss:
$260

Preferred solution: Full refund

Emina Fku

Horrible business Practices

A Credit Union is designed to help the community. We had a job loss/health issue and went in to have them move a payment to the end of our loan they charged us 90.00 and then told us no. In my opinion they are condescending to those in need and up to that point I was always on time..still am and they wont assist. They are a joke went to another CU for checking and dont recommend them at all to anyone in Grand Blanc MI
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Pros:
  • Quick loans
Cons:
  • Did not work with us during a job loss

Preferred solution: An extension

User's recommendation: RUN!!!!

Marylouise Yrh
map-marker Southfield, Michigan

Poorly trained customer service

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This credit union's so-called customer service is nothing more than a bunch of ill-trained employees who work out of their homes. I tried 5 times with 3 different "customer service" reps to set up auto pay for a used car loan, which never happened, and cost me late fees and a lowered credit rating.
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User's recommendation: Caveat emptor!

Jason M Nok
map-marker Burton, Michigan

Worst Credit Union in Michigan

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I had a personal account, business account, and a personal loan with ELGA credit union. I closed my accounts when ELGA decided to take money from my Michigan corporation account to pay on my personal loan. After a lot of back and forth, and my explaining to them how this was illegal, they finally credited my account back. Shortly thereafter I closed my accounts. It has been months since I closed my accounts, and I have never received anything from them until a few days ago saying that my personal account was negative $3.00. I have no idea how that is even possible because for one, I closed my accounts, and two, I have not made any transactions on those closed accounts. Then on September 9th while in the middle of getting a loan on my home, I get a notification that I have a negative entry on my credit report from ELGA. I have no other negative marks on my credit reports, and this made my scores drop from the 700's to the high 500's. They have been no help at all, so I have filed complaints with the NCUA, Michigan DIFS, the CFPB, the BBB, the MI AG and the list goes on.
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Loss:
$229
Cons:
  • High fees
  • Stacking of transactions
  • Failure to follow tila
Reason of review:
Credit Reporting

Preferred solution: Deletion of the Trade-Line

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