Sent threatening letter

After our insurance had told us the claim was closed we received a letter 8 months later out of the blue demanding 1000 pounds. The section where they added up their costs and damage to their client etc. was incorrect (as in did not add up correctly), they did not address the letter to anyone in particular, they offered no discussion, just said if we did not pay within a month they would put their solicitors on the case. By the way we were not involved in this incident their client just assumed it was us because someone saw a car of the same colour on the day their car was driven into. Harassment pure and simple.
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ID
#720865 Review #720865 is a subjective opinion of poster.
Location
Yeovil, Somerset

Don't make a mistake on your car insurance start date

I took out motor insurance with elephant and accidently hit the wrong button regarding the start date of the policy,I thought no problem,I will just ring them and amend it,I was told I would have to cancel the policy at a cost of £25 and start a new one.i was amazed at their pettiness so I said just cancel it and I will go elsewhere for a new policy,for this I was put on hold and totally ignored,they took my money immediately but I have to wait five days for a refund.elephant is a subsidiary of admiral who I have used before with no problem,elephant should rename themselves white elephant,which in England means something that is unreliable,doesn't work,and is not cost effective.avoid this company at any cost they are keen to take your money but adverse to helping you.i am just glad I got out before I had to deal with a claim with them,imagine the stress involved in that !!!
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1 comment
#888019

I was involes in an accident and the person that hit me had elephant insurance. They do not want to pay for the damage that was done to my car.

ID
#548168 Review #548168 is a subjective opinion of poster.
Location
Tottenham, England
Pros
  • Good price
Cons
  • Attitude of certain employees
Reason of review
Can't amend start date of policy even whe policy hasn't even started
Loss
$25

Elephant Insurance and Albany Assistance - Wait 48 Hours

My car was hit on the 23rd of July. I phoned Elephant on the 24th to report this as it was too late on the 23rd. I was told to wait 48 hours to be contacted by Albany Assistance. Right enough, they contacted me 48 hours later, to tell me the garage would come and see my car. 48 hours later I phoned them as I had no response, they passed me to the garage who advised I had to take my car to them! I didn't know if the vehicle was in driving condition. The car was taken to the garage (by me NOT them) and then I was told to wait another 48 hours for the results. I repeatedly phoned and asked for updates to be told each time to wait 48 hours. Two weeks later on the 7th August I was finally told my car would be written off and surprise, surprise I had to wait another 48 hours to find out the expense of this! So today (11th August) I phoned Albany for an update, who transferred me straight to Tech Reports. Tech Reports advised me they were waiting on Albany to respond. So I then phone Albany back who advised they had not copied Tech Reports to the email! I now have to wait another 48 hours, even though I have been waiting for over two weeks now. I have actually put in a complaint already and Elephant called me to apologize and said they would monitor this for me. Elephant have not been chasing Albany Assistance or Tech Reports. I am very unhappy and very annoyed with the Customer Service of Elephant and Albany Assistance. It is ridiculous that I have waited for two weeks to get this far, and now longer to get expenses. I will not be insuring with Elephant again, and in the unfortunate event that I was in an accident again, I will not be using Albany Assistance!
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1 comment
#928625

OMG!! And to even think that I was in the process of utilizing this Elephant Company...

I'm so happy for your review, but really sorry about your experience with them. My Daddy did say, if it sounds to cheap to be true..

Then maybe its not with the effort!

Thanks Again..From Texas

ID
#520553 Review #520553 is a subjective opinion of poster.
Location
London, England

About

Elephant Uk Warranty
To read more: https://www.elephant.co.uk/other-products/car-warranty.php
Elephant Uk Privacy Policy
Here at Admiral Group plc, www.elephant.co.uk are totally committed to keeping The User's personal data safe. Website will always treat The Client's personal data with respect and design Elephant Uk's' products and services with The Customer's privacy in mind. This privacy policy will help The User of Website understand how Elephant Uk collect, use and protect The Client's personal data. The Customer should also show this notice to anyone else who may be insured with The Company The Client acknowledge that by providing The User's personal data to www.elephant.co.uk The Customer consent to its processing in the manners outlined below. When providing personal data about others, The Client of Elephant Uk confirm that The Client have the consent of these individuals to supply their personal data. Elephant Uk are unable to offer The Client any product or service that requires the processing of special category personal data, as defined in the General Data Protection Regulation (GDPR), unless The User of Website provide explicit consent for the collection and use of such data.
To read more: https://www.elephant.co.uk/car-insurance/customer-support/useful-information/your-privacy-and-security.php
Elephant Uk Pros and Cons

Pros: Good price

Related Companies

Admiral Group, Elephant Insurance Services, Admiral, Qualitas Auto, Rastreator

Summary

Elephant.co.uk is a trading name of EUI Limited. It specializes in car insurance. The company was founded in 2000. Its headquarters is based in Cardiff, Wales. EUI Limited is a subsidiary of the Admiral Group. The company offers car insurance quote free of charge. To get it user should provide a car registration number and driver’s information. Clients of Elephant.co.uk can also order car warranty, travel insurance, home insurance, bike insurance, and van insurance services. Car insurance policy may include the following upgrades: motor legal protection, personal injury cover, hire car cover, keycare cover, and breakdown care. It is possible to get No Claim bonus with discounts and premium offers.

Elephant Uk reviews and complaints

Elephant Uk is ranked 10 out of 1110 in Insurance category

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