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After having Elephant for a month, I received notice that their underwriter had discovered an error on my initial quote and due to an accident I had 3 years ago, the premium would go from $180 a month to $325 a month! The following month, I expected to have the new amount deducted from my account and 3 days after the due date, I received notice my statement was past due. I called for an explanation and was told my bank had reversed the payment...
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My name is judith kline. I have had the worst svc ever with Elephant. Ive been lied to, no callbacks, no follow throughs, misinformed...right now i had a past claims was was not handled well and a current claims on a car that was totalled and a car pymnt due when i did everything i could so not to make another car pymnt. I feel if that happens elephant should pay for my trouble that is due 1/19. I also started a new acct and considering looking...
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Anonymous

Anonymous Currently having the same issues Judith. We are extremely disappointed. These people should not be in the business of customer service. Did you ever get your claim resolved?

Wrecked on Dec. 19 2016. Today is Jan. 15 2017. I was almost killed in wreck. My little 4 and 1/2 lb dog of 5 years died in front of me as she was thrown into dash by illtimed airbag deploy and her neck was broken. Elephant Insurance has still not paid me a dime or my lender the 7,600.00 owed to them on a full coverage policy. Melane Wiseman has been playing games because I have the salvage stored to use against vw on several lawsuits including...
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Elephant Insurance Services Auto Claim Review

#1010008
1.2
Well I got into a accident with a person who had elephant insurance and it was that persons fault. Well elephant insurance didn't pay all my medical bills and they didn't give me money for my things that broke in the wreck until 7 months later.
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Elephant Insurance Services Customer Care Review

#988010
1.0
Horrible customer service from Mr. Anjanae Moore.
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Elephant Insurance Services Auto Claim Review

#980099
1.0
Didn't wanna accept liability, after police report clearly stated they were liable for the wreck.
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Short Review for November 18, 2016

#957655
Today I called roadside assistance through elephant and I've been sitting on the side of the road two hours out of gas. I know it's not their fault, it's a mistake on my part but I pay $56 a year for this service and when I needed them they could not help me. This is ridiculous. I cancelled the policy and the service.
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I'm only giving one star because it is the lowest I can give. I was in an accident with someone that had this company. They had the worst customer service. They failed to follow through with the claim and even told me they didn't know why they hadn't done anything on my claim. The accident was Nov. 4, 2016 and now it is Jan 10, 2017 and they still have not finished my claim. They rushed me out of the rental car in 3 days and I was forced to...
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Anonymous

Anonymous Has it ever been resolved?

I signed up for auto and home insurance on 10/29/16. I found out last night 1/5/17 that my policy was cancelled. So far I have spent nearly an hour on the phone with no explanation....apparently I am at the mercy of an adjuster who doesn't answer his phone or check messages in a timely fashion. I have already paid over 900.00 for two months of insurance. What a *** show. It is very disturbing that I have no automotive insurance and didn't know...
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1.3
I liked
  • Thinking i was saving money on auto insurance
I didn't like
  • Irresponsible
  • Lack of communication
#986450
At a red light behind a tow truck who decides to back into me to somehow avoid a semi is what the driver tells me.. Anyway I call these insurance wizards not expecting much resolution since it was the weekend. When i did reach someone I was met with the same investigation bs... Despite the fact I have the police report and the driver of a company tow truck admitting that he backed into me at a red light I have to wait with no vehicle...
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Elephant Insurance is a terrible company. Never ever do a policy with them. They are ridiculous and they will overcharge you somehow. After you start the policy with them, they will contact you that underwriting found an issue with your history and increasing the rate. It is like ripping you off, you would have to pay the overcharges or your policy will be cancelled and you will be in trouble for finding another company. Their customer service,...
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So I switched to elephant and I wish I had not. Like four days later I hit a pole. My fault my mistake. Reported claim. The guy Alex treated me like it was an inconvenience that this happened. He said he had to investigate to make sure the car had no damage before that day. Now I have a great driving record . I simply changed insurance. He said after a week he couldn't find anything but was just making sure. So here I am almost a month later...
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I suffered a stroke in August after traveling to see my new born grandchild I was in the hospital for a lengthy time came out and before I could get back home I had another mild stroke, I checked my email and saw that my insurance was past due and I had until the 23rd to pay it and I did on the 23rd they took my money canceled my policy and then took my next payment the following month I never knew I was without insurance and they claim the...
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Elephant apparently tried to automatically draft my payment from my card, there was more than enough in the bank to cover the payment. They stated they tried once and it was declined and now are charging a $30 draft fee. I was told by the rep that it was their fault, but they couldnt get rid of the fee. I asked for a supervisor, and was told i should borrow the money, that its only $30. I have the $30, that's not the point. I'm not paying an...
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