Wh T
map-marker Needham, Massachusetts

Bumped for another client???

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Hanover, MA. I booked my second appointment with Rachael weeks in advance on 5/10 at 5:45.

I received a random text message the afternoon before saying, '...We were wondering if you might be flexible with your appointment time and could move to 5:00pm to help optimize Rachael's schedule.' I called to let them know that I would not be able to leave work early to make it by 5pm. She told me that they needed to accommodate another client, so I agreed to book for a week later. Elements never apologized for the inconvenience or thanked me for being guilted into changing my appointment so Rachael could fit someone else into the spot I reserved weeks ahead of time.

I was going to sign up for the membership, but ended up cancelling the second session. Elements - you just lost a customer.

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  • Clean
  • Great massage staff
  • Front desk customer service management is terrible

User's recommendation: Go elsewhere because you probably aren't important enough

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