Elements Massage
Elements Massage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Elements Massage has a 4.5 star rating from 1 customer review and an overall positive sentiment with 100% favorable distribution; Elements Massage reviews note clean facilities, skilled therapists, and low price level.
Key Takeaways for Future Customers
- Expect quality massages and clean rooms; discounts and website features are valued.
- Consider membership options carefully because customer service can affect ongoing bookings.
Negative Feedback / Risk Areas
- Front desk customer service and booking management are recurring issues, cited in Elements Massage customer complaints.
- Appointment changes without apology led a reviewer to cancel planned membership.
Positive Feedback
Reviewers praise great massage staff, cleanliness, reasonable pricing, and valued discounts and special offers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Elements Massage has a 4.5 star rating from 1 customer review and an overall positive sentiment with 100% favorable distribution; Elements Massage reviews note clean facilities, skilled therapists, and low price level.
Key Takeaways for Future Customers
- Expect quality massages and clean rooms; discounts and website features are valued.
- Consider membership options carefully because customer service can affect ongoing bookings.
Negative Feedback / Risk Areas
- Front desk customer service and booking management are recurring issues, cited in Elements Massage customer complaints.
- Appointment changes without apology led a reviewer to cancel planned membership.
Positive Feedback
Reviewers praise great massage staff, cleanliness, reasonable pricing, and valued discounts and special offers.
Needham, Massachusetts
Bumped for another client???
- - Appointment with Rachael booked weeks in advance.
- - Text asked to move to 5:00.
- - The slot moved; the second session was canceled; no apology.
Hanover, MA. I booked my second appointment with Rachael weeks in advance on 5/10 at 5:45.
I received a random text message the afternoon before saying, '...We were wondering if you might be flexible with your appointment time and could move to 5:00pm to help optimize Rachael's schedule.' I called to let them know that I would not be able to leave work early to make it by 5pm. She told me that they needed to accommodate another client, so I agreed to book for a week later. Elements never apologized for the inconvenience or thanked me for being guilted into changing my appointment so Rachael could fit someone else into the spot I reserved weeks ahead of time.
I was going to sign up for the membership, but ended up cancelling the second session. Elements - you just lost a customer.
- Clean
- Great massage staff
- Front desk customer service management is terrible
User's recommendation: Go elsewhere because you probably aren't important enough
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