Sibel P

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Poor product - not as described

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Elegantshoes Us - Poor product - not as described
Elegantshoes Us - Poor product - not as described - Image 2
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Updated by user Mar 01, 2021

The company agreed for full refund upon receiving the shoes back. But the catch was that shoes were to be returned to the manufacturer in Vietnam !

I checked the cheapest ground postage to Vietnam, which turned out to be $45. I tried to find the return address location on Google Map, but the application could not locate the place at the zip code provided. The refund would only be given upon receipt of the shoes. Regarding the vague return address, and unlocatable Zip code provided, I did not want to spent another $45, to find out later that the package was undeliverable.

So as a reasonable person I decided to take my losses and keep the shoes. I will probably donate it to charity so maybe a child can wear them for a short time at least. My lesson is to never click on ADVERTISEMENTS ON FACEBOOK OR INSTAGRAM ! Most of them are of the sort I experienced and described above.

On another note, each time I write a review on the company website, or comment on FB where they show up, my comments are erased by the company !! So that is the finality of the situation ...

Original review Jan 30, 2021
I ordered a pair of EVELINE ELEGANT ORTHOPEDIC COMFORTABLE SHOES Round Toe Soft Sole shoes from the site. The shoes came wrapped tightly in a gray plastic bag with my name and address only. The package had no paperwork for identification or return. First, when I opened the package it smelled pungent adhesive glue. There were no branding or size stamps anywhere on the shoes. The size I ordered was 8, which would have been a size up from my normal 7, to make sure it would fit comfortably. Although it measured 10 inches outside, the inside of the shoe was so tight, I could not even squeeze my toes in it. The name and the website advocates that the shoes are orthopedic. There was no sign of such feature in these shoes. The inner surface of the shoes were completely flat like a platform shoe. The shoe was very shoddily constructed with pieces of thread hanging on it. The materials used looked cheap, like arts and crafts materials used by school children. I contacted them several times, explaining the problems I was having and wanted to return them. They gave me a spin around and would not even offer to replace it with a larger size. They kept pointing to the size chart they had on the website which was fine, but even their own size chart did not match the actual measurements I made and proved to them by pictures. On top of all, this poor quality product which I can't even wear cost me $56 ! Go figure ! I know it was my fault to order from an ad-hoc site like this and will never do it again. I am writing this, so others do not fall into the same trap.
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Preferred solution: Full refund

User's recommendation: Be aware buying from

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