Elegance Furniture Direct Reviews
Elegance Furniture Direct Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Elegance Furniture Direct has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Recent recommendations tell shoppers to consider Wayfair or American Freight instead.
Key Takeaways for Future Customers
- Elegance Furniture Direct reviews cite poor customer service and unreliable shipping.
- Expect potential issues with refunds, exchange and cancellation policy and a 15% restocking fee.
- Company appears online only; compare prices and warranty with other retailers.
Negative Feedback / Risk Areas
- Customer complaints about missing confirmation emails, delayed charges, and surprise billing.
- Damage in transit, refused deliveries, and difficulty filing damage claims with a call center.
- High price level reported alongside low perceived reliability.
Positive Feedback
No positive details provided in the available reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Elegance Furniture Direct has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Recent recommendations tell shoppers to consider Wayfair or American Freight instead.
Key Takeaways for Future Customers
- Elegance Furniture Direct reviews cite poor customer service and unreliable shipping.
- Expect potential issues with refunds, exchange and cancellation policy and a 15% restocking fee.
- Company appears online only; compare prices and warranty with other retailers.
Negative Feedback / Risk Areas
- Customer complaints about missing confirmation emails, delayed charges, and surprise billing.
- Damage in transit, refused deliveries, and difficulty filing damage claims with a call center.
- High price level reported alongside low perceived reliability.
Positive Feedback
No positive details provided in the available reviews.
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Verified Reviewer
Terrible Company-- not reputable
- - -No confirmation email after Friday order; funds held two days then disappeared; five days later charged and shipped with proposed 15% restocking fee.
Buy from anywhere but this company!!
I ordered on a Friday. Per their website, a confirmation email should be sent the same day.
I checked spam and everywhere else on my email....never got it.
I checked my bank account and there was a hold for the amount for two days then it just disappeared.
They are not open on the weekend and I called bc I was concerned it did you go through since I NEVER received a confirmation email from them. Bc of this, I purchased another set.
Out of the blue 5 days later, my account is charged and I get a shipment notification email. They want to charge 15 percent re stocking fee when it hasn't even actually left NJ and the air headed, idiot, low life with merely the title of "manager" has the audacity to tell me I should have left a voice mail over the weekend bc they failed to send me a proper confirmation email, that no one would get to until the following week AFTER it had already been shipped. I'm other words....there still would have been a restocking fee of 15% which is utterly ridiculous.
I don't care how low their price may be in comparison to others...spend your coins else where. There is a reason it's lower than others bc their customer service and quality of product is also pathetically low.
User's recommendation: Check out way fair American freight or other reputable companies. Don't waste your time, money with these Elegance furniture direct
SHIPMENT FELL OFF THE TRUCK, CUSTOMER SERVICE IS CALLING CENTER
- - Load fell off a 5-foot lift gate; I refused delivery after the driver said the boxes were damaged.
- - I asked for $75 reimbursement; no answer.
VERY BAD CUSTOMER SERVICE. I ORDERED A BEDROOM SUIT, THE TRUCK ARRIVED WITH THE DRIVER, NO ONE ELSE.
THE LOAD FELL OFF A 5' LIFT GATE ON TO THE STREET. I REFUSED THE DELIVERY EVEN THOUGH THE DRIVER SUGGESTED THE BOXES WERE DAMAGED, NOT THE FURNITURE INSIDE..SERIOUSLY? FROM A 5 FOOT FALL? I ASKED THE COMPANY TO REIMBURSE ME THE $75 I PAID THE EXTRA MOVING COMPANY TO BE THERE TO MOVE THE FURNITURE INTO THE HOUSE (THEY CAME OUT TO THE HOUSE BUT I HAD TO REFUSE THE SHIPMENT).
HOMELEGANCE NEVER ANSWERED ANY OF MY QUESTIONS AND ALL THEY WANTED TO KNOW IS WHEN TO RESHIP!!!
BEWARE OF THE COMPANY, IT'S AN ONLINE ONLY COMPANY, CUSTOMER SERVICE IS APPARENTLY A CALLING CENTER AND FILING A DAMAGE CLAIMS IS A JOKE. BE CAREFUL DEALING WITH THIS COMPANY!
- Furniture damage claims unresponsive
- Emails impersonal - very robotish
- Company deals in mass quantities not quality
Preferred solution: Let the company propose a solution
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